About Vantaca
Powered by AI, Vantaca's vision is big! We are the leading AI-native community
management performance platform that enables owners and operators, community
management teams, boards and associations to work smarter, faster, and with
unprecedented insight. More than just accounting and management software,
Vantaca is intelligent business operating software that leverages artificial
intelligence to automate routine work, surface actionable insights, and help our
customers increase revenue, efficiency, flexibility, and control.
Built on modern cloud architecture with a single-platform design, Vantaca
combines comprehensive functionality that adapts to 100% of business processes
with AI-powered automation that learns and improves over time. Our proactive AI
capabilities don't just report on what happened; they predict what's coming and
recommend what to do next. From intelligent document processing and predictive
analytics to automated workflows and conversational interfaces, we're
transforming how community management companies operate.
With seamless integrations across the software and banking ecosystem, we're
building the intelligent hub for community management where AI doesn't just
assist, it anticipates. Vantaca is focused exclusively on community management
and is the trusted technology leader defining the AI-powered future of the
community association management industry. We're building something
fundamentally different, and our customers are experiencing the competitive
advantage that comes from working with truly intelligent software. Vantaca just
achieved unicorn status with a $1.25B valuation, so it's safe to say we're past
the "scrappy startup phase." We're not just building a successful company—we're
building the category-defining platform that will transform how an entire
industry operates.
Overview
The Customer Support Specialist is a key component of Vantaca’s unwavering
commitment to the customer experience by helping further establish our
reputation as a company that offers excellent customer support. Their work
orientation is driven by being a self-starter motivated by task accomplishment,
both individually and collaboratively. They will work closely with team members
to resolve customer queries, recommend solutions, and guide product users
through features and functionalities. The Customer Support Specialist is a
dynamic problem solver that isn't afraid to push boundaries and think beyond
what is expected and supports a team of talented individuals to do the same.
Accountability Key Initiatives
Providing excellent customer experience
Response timeliness & quality to support inquiries
Assist customers with product configurations
Expectations for Success
Progressively ramp up to >45 solved tickets per week in 8 weeks.
Achieve SLA’s
100% Answer Rate
Exceptional CSAT
Responsibilities
Handle incoming customer inquiries via phone, email, Zendesk, etc
Provide basic product information and assistance
Log customer interactions and resolutions in the system. Escalate complex
issues to higher-tier support when necessary
Consistently deliver excellent customer service by meeting company-wide
service level agreements regarding client response time
Utilize customer relations and support technologies to manage and understand
the client's needs and perspective
Collaborate with colleagues and managers to find the best solutions to client
matters
Learn how to identify and analyze trends in support requests to aid in
resolving client needs while establishing process and product improvements
Become a Vantaca subject matter expert through the completion of content
specific certification courses
REQUIREMENTS
Bachelor’s degree or equivalent experience in software support, IT,
accounting, finance, communications or other related fields
HOA Accounting Knowledge. Experience as an Accountant using Vantaca.
Familiarity with Windows-based computer systems
Familiarity with IOS and Android platforms
Ability to work in a fast-paced environment
Ability to troubleshoot and problem solve
Exhibited understanding of how to provide a quality customer experience and
support colleagues in managing client relationships
Open to feedback and coaching from mentor(s)
Phenomenal communication skills, your communication with everyone is
professional, positive, and constructive
Innovative problem-solver
Well-established work ethic
Core Values
Always Growing: Likes change and enjoys finding new ways to improve their
knowledge and the platform. Always ready to learn quickly about emerging AI
technologies and infrastructure patterns, helping themselves and the team
grow.
Win as a Team: Builds trust and works together by making sure everyone
communicates well. Actively involved in daily platform work, working closely
with engineering teams, listening to their infrastructure needs, and
celebrating technical successes together.
Accountability Starts with Me: Notices platform problems and takes personal
action to solve them. Takes ownership of platform performance, reliability,
and the success of internal customers building on the platform.
Unwavering Commitment to Customer Experience: Regularly talks to internal
customers (product teams, engineers), taking personal responsibility to
understand what they need from the platform, address infrastructure concerns,
and make their development experience better with improved platform
capabilities.
Innovate Boldly: We challenge the status quo and push technical boundaries to
create meaningful change. We act with urgency and purpose, knowing that
platform innovation drives our AI-native product success.
Why You Should Join Our Team
AI-First Product Culture - Build the intelligent infrastructure that powers
AI innovation at scale
Our eNPS is +68! (Google it, that is great)
Benefits: Medical, Dental, and Vision kick in day one
Unlimited PTO (with a requirement for employees to take a minimum of one
continuous week per year)
401K with Company Match
Remote Flexible - come to the office when needed
Great parental leave benefits
Named on Inc 5000 list of America's Fastest Growing Private Companies
Named on Inc 5000 Vet 100 Private Companies list multiple years in a row
Winner of Coastal Entrepreneur Award, Technology Category
Active employee-led Culture Committee
Ongoing industry and professional development trainings available to all
employees
Multiple leaders on the executive committee recognized as 40 under 40
recipients for contributions to business and community
We're playing offense to win! Our product market fit and our world-class
employees make us the leader in our space. We're building something cool and
people like it here
We receive many resumes for our open positions and each one is reviewed by a
human being on our recruiting team. We will compare your background with the
qualifications and requirements for the position.
If you are selected for an interview you will receive an e-mail from someone on
our recruiting team with an @vantaca.com email address. It may take some time
for us to review all of the applications so give us some time to respond. We
appreciate your interest in this role.