Position:
AI Customer Support Specialist
Type:
Contract
Compensation:
$30 - $34/hour
Location:
Remote
Commitment:
10-40 hrs/week
Role Responsibilities
Respond promptly and professionally to customer-reported technical issues related to the AI platform.
Investigate and reproduce customer-reported problems, documenting findings and technical details.
Create, update, and maintain comprehensive documentation for recurring issues and resolution processes.
Escalate complex technical problems to internal teams with thorough supporting documentation.
Collaborate with internal teams to clarify issue priorities and contribute to platform improvements.
Ensure customer interactions reflect empathy, attention to detail, and a customer-first mindset.
Requirements
Proven experience delivering technical customer support for SaaS, technology, or software platforms.
Exceptional written and verbal communication skills with emphasis on clarity and professionalism.
Demonstrated ability to investigate, troubleshoot, and systematically resolve customer issues.
Experience in documenting technical issues and solutions for both customer-facing and internal audiences.
Strong organizational skills and ability to track multiple ongoing issues and deliverables.
Application Process
Easy Apply on LinkedIn
Check email for next steps
Participate in resume evaluation & interview stage