David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries.
Position: Customer Support & Sales Representative
Location: Remote, South East Asia
Employment type: Service Agreement/Self-employment (no Employment contract option available)
RESPONSIBILITIES:
Provide professional live support assistance to clients worldwide
Respond to client emails and support account opening, amendments and account maintenance processes
Handle back-office and client-related queries in a timely manner
Promote company products and services to prospective and existing clients
Identify sales opportunities and proactively engage clients to drive conversions and retention
Build and maintain strong relationships with prospective and existing clients
Follow up with leads and assist clients throughout the onboarding process
Support clients with technical and troubleshooting issues related to trading platforms
Deliver high-quality customer service and ensure client satisfaction at all times
Liaise with internal departments to resolve client issues efficiently
Maintain professional telephone etiquette and communication standards
Contribute to team goals and achieve targeted sales and service results.
REQUIREMENTS:
Native/fluent in Thai, both verbal and written, with fluent English skills (minimum B2 level)
Previous experience within FX brokers in sales and/or customer support roles
Experience in a similar role will be considered an advantage
Strong communication, negotiation and interpersonal skills
Sales-oriented mindset with ability to build client relationships
Ability to work efficiently under pressure and multitask effectively
Good computer literacy, including Microsoft Excel and Word.
OFFER:
Competitive remuneration
An opportunity to build a company and grow in it
The freedom and flexibility of fully remote work
Collaborative and supportive team environment.
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