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About opportunicore
opportunicore is a leading family of cloud‑based SaaS platforms that empower organizations across a wide spectrum of industries—from community associations and camps to gyms, dance studios, and faith‑based groups. Our mission is to simplify administrative workflows, streamline payment processing, and enable our clients to focus on what they do best: building vibrant, engaged communities. With a rapidly expanding portfolio of integrated tools, opportunicore is at the forefront of digital transformation for the recreation and leisure sector, delivering intuitive solutions that drive operational efficiency and member satisfaction.
Why This Role Matters
As a Customer Support Representative for our Rec & Leisure line, you will be the trusted voice that helps dance studios across the country unlock the full potential of our registration, tuition calculation, and payment platforms. Your expertise will directly influence the success of studio owners, teachers, and parents, ensuring that every interaction with our software is smooth, productive, and delightful. This is a part‑time, remote position (20‑29 hours per week) with a defined timeline ending on September 30, 2025, offering a unique opportunity to make a measurable impact while gaining experience in a fast‑growing SaaS environment.
Key Responsibilities
- Provide prompt, courteous, and knowledgeable assistance to customers via phone, live chat, and email, addressing inquiries ranging from “how‑do‑I” procedural questions to strategic “how‑should‑I” business challenges.
- Diagnose, troubleshoot, and resolve software issues, guiding users through step‑by‑step solutions that align with their operational goals.
- Collaborate closely with Development and Quality Assurance teams to triage bugs, document reproducible steps, and track feature requests from inception to resolution.
- Maintain and enrich a comprehensive knowledge base by authoring clear, concise FAQ articles, how‑to guides, and troubleshooting documentation.
- Capture detailed user stories and production issue requirements, ensuring that engineering receives actionable insights for product enhancements.
- Proactively monitor customer health metrics, identifying opportunities for upselling or cross‑selling additional opportunicore modules that could benefit the studio’s workflow.
- Champion a customer‑centric mindset across the organization, sharing recurring themes and feedback with product managers to influence roadmap priorities.
- Adhere to scheduled work hours (Monday‑Friday, 9 am‑5 pm ET) with mandatory availability on Tuesdays and Wednesdays; flexibility for occasional weekend coverage is required.
Essential Qualifications
- Demonstrated excellence in customer service with a strong analytical mindset; ability to dissect complex problems and present solutions in plain language.
- Comfortable delivering support over the phone, chat, and email, with a professional and empathetic tone.
- Proven ability to translate technical concepts for both technical and non‑technical audiences, ensuring clarity and confidence.
- Rapid learner of new software platforms, able to master opportunicore’s suite of tools within a short onboarding period.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with web‑based ticketing systems (e.g., Zendesk, Freshdesk).
- Exceptional written and verbal communication skills, coupled with strong time‑management and organizational abilities.
- Track record of meeting or exceeding performance targets, such as first‑contact resolution rates, customer satisfaction scores, and response time SLAs.
- Passion for the dance industry or a genuine interest in supporting creative, community‑focused businesses.
Preferred Qualifications
- Previous experience in SaaS support, especially within payments, subscription billing, or membership management platforms.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and basic understanding of API integrations.
- Exposure to the dance studio ecosystem—knowledge of class scheduling, tuition structures, and parent‑student communication dynamics.
- Experience working in a remote, distributed team environment, demonstrating self‑discipline and proactive collaboration.
Core Skills & Competencies
- Problem Solving: Ability to isolate root causes quickly and devise practical, user‑friendly solutions.
- Empathy & Active Listening: Genuine concern for customer challenges, ensuring they feel heard and valued.
- Technical Acumen: Comfort navigating web applications, databases, and basic troubleshooting tools.
- Documentation Excellence: Skill in creating clear, searchable knowledge articles that reduce repeat inquiries.
- Collaboration: Strong teamwork orientation, working seamlessly with product, engineering, and QA partners.
- Adaptability: Thrive in a dynamic environment where priorities shift and new features roll out regularly.
Career Growth & Learning Opportunities
opportunicore is committed to nurturing talent from within. As a member of our support team, you will have access to:
- Structured onboarding and continuous training programs covering product deep‑dives, advanced troubleshooting techniques, and industry best practices.
- Mentorship from senior support engineers and product managers who will guide your professional development.
- Opportunities to transition into specialized roles such as Technical Support Engineer, Customer Success Manager, or Product Analyst as you demonstrate expertise and ambition.
- Regular webinars, certifications, and conference attendance budgets to keep you at the cutting edge of SaaS support and the broader recreation industry.
Work Environment & Culture at opportunicore
Our culture is built on three pillars: innovation, inclusion, and impact. We celebrate diverse perspectives, encourage curiosity, and empower every employee to make a difference. Working remotely, you will join a collaborative, high‑energy team that values work‑life balance, transparent communication, and continuous improvement. Regular virtual coffee chats, team‑wide town halls, and optional in‑person meet‑ups (when feasible) foster a sense of belonging and shared purpose.
Compensation, Perks & Benefits
- Competitive hourly wage of $20 USD per hour (US‑based remote employees).
- Comprehensive medical, dental, and vision insurance options with employer contributions.
- 100 % employer‑paid short‑ and long‑term disability coverage.
- Basic life insurance and a 401(k) plan with a full company match.
- Generous paid time off built on mutual trust, including 10 sick days, 10 company‑paid holidays, and flexible personal/vacation days.
- Six weeks of paid parental leave to support new families.
- Access to a learning stipend for courses, certifications, or professional development resources.
- Employee‑recognition programs that celebrate milestones, innovative ideas, and exceptional customer service.
Commitment to Inclusion & Diversity
opportunicore is an Equal Employment Opportunity employer. We actively cultivate a workplace where people of all backgrounds, identities, and experiences feel welcomed and empowered. We recognize that diverse teams drive better outcomes, and we encourage candidates who may not meet every single qualification to apply. Your unique perspective could be exactly what our team needs.
How to Apply
If you are excited about helping dance studios thrive, love solving technical puzzles, and want to grow your career within a forward‑thinking SaaS company, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re a great fit for this role. We review applications on a rolling basis and will reach out to qualified candidates for a virtual interview.
Join opportunicore and Make an Impact
At opportunicore, every support interaction is an opportunity to empower a community, strengthen a studio’s operations, and contribute to the broader mission of enriching lives through dance and recreation. Become part of a team that values your voice, invests in your growth, and celebrates your successes. Apply today and start a rewarding journey with opportunicore!
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