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About skillspath
In an era where artificial intelligence is reshaping the very fabric of work, skillspath is on a mission to create a system where a single human can orchestrate the output of both AI agents and people—hundreds of times more efficiently than today. Over the past five years, we have built the most advanced automated project‑management platform on the market. Our AI‑driven project manager eliminates reactive management by predicting which tasks will finish early or late, automatically assigning the right person to the highest‑impact work at the optimal moment, and guaranteeing that no critical step is ever overlooked.
The true competitive edge in AI agents is context. The organization that possesses the richest, most granular data about how its users work will ultimately dominate. skillspath already leads the pack: tasks, projects, documents, meetings, calendars, and communications all live in a single, unified workspace. This deep integration gives our AI the ability to replace repetitive human effort with intelligent automation, delivering an order‑of‑magnitude boost in productivity for every user.
Backed by a world‑renowned accelerator and a valuation exceeding $500 million, skillspath serves hundreds of thousands of users worldwide. We are now scaling the next generation of AI agents—highly accurate, context‑aware assistants that will redefine how teams collaborate, plan, and execute.
Our culture is intense, fast‑paced, and unapologetically ambitious. If you thrive in an environment where learning happens daily, where top talent pushes each other to excel, and where you can directly influence the future of work, skillspath is the place for you.
Location: Romania (Fully Remote)
Are you tech‑savvy with a passion for elevating customer experiences? As a Customer Support Representative at skillspath, you will be the frontline champion of our platform, delivering world‑class assistance while immersing yourself in a culture that prizes growth, continuous learning, and rapid advancement.
Key Responsibilities
Respond to customer inquiries across all support channels (email, chat, ticketing system) with speed and professionalism, consistently meeting or exceeding defined service‑level agreements.
Utilize and continuously improve the knowledge base to resolve common questions efficiently, while identifying gaps that need new documentation.
Diagnose, prioritize, and escalate technical issues to the engineering team, ensuring that customer impact is minimized and satisfaction remains high.
Collaborate with product and engineering teams to relay critical feedback, helping shape product roadmaps and ensuring that updates are truly customer‑centric.
Contribute to the ongoing refinement of support processes, tools, and workflows to boost retention, increase revenue, and enhance overall customer delight.
Maintain accurate records of interactions in our ticketing system, providing clear, concise notes that enable seamless hand‑offs and future reference.
Participate in regular team meetings, share insights from customer interactions, and help mentor newer support agents as the team expands.
What We’re Looking For
Exceptional written and spoken English communication skills.
At least 2 years of hands‑on customer support experience in fast‑growing startups, scale‑ups, or multinational corporations, or a degree from a top‑tier institution that demonstrates strong analytical abilities.
Commitment to a full‑time schedule (40 hours per week) beginning at 8:00 PM Eastern European Standard Time, aligning with our global support coverage needs.
A genuine enthusiasm for delivering unparalleled customer service and a proactive mindset toward problem‑solving.
Self‑motivation and the ability to thrive in a remote, dynamic environment where autonomy is prized.
Sharp analytical and critical‑thinking capabilities, enabling you to diagnose complex issues quickly.
Adaptability and a growth‑oriented attitude, welcoming feedback and continuously seeking improvement.
Familiarity with modern support and productivity tools such as Front, Intercom, Stripe, Notion, Zapier, G‑Suite, JIRA, and Zendesk is a strong plus.
Essential Qualifications
Proven track record of meeting or surpassing SLA targets in a high‑volume support environment.
Demonstrated ability to translate technical jargon into clear, user‑friendly language.
Experience documenting processes and creating knowledge‑base articles that empower customers to help themselves.
Comfort with remote collaboration tools (Slack, Zoom, Google Meet) and a reliable home office setup.
Preferred Qualifications
Background in SaaS or AI‑driven product support, especially within project‑management or productivity tools.
Previous exposure to ticketing platforms like Zendesk or Freshdesk, and the ability to customize workflows.
Basic understanding of API concepts and the ability to troubleshoot integration‑related issues.
Multilingual abilities (additional European languages) that can broaden our support reach.
Skills & Competencies for Success
Empathy & Communication: Ability to listen actively, understand customer pain points, and convey solutions with patience and clarity.
Technical Acumen: Comfort navigating complex software ecosystems, quickly learning new tools, and troubleshooting technical problems.
Problem‑Solving: Proactive identification of root causes and creative resolution strategies that prevent recurrence.
Time Management: Efficiently juggling multiple tickets, prioritizing urgent issues, and maintaining high productivity.
Team Collaboration: Working closely with product, engineering, and sales teams to ensure a unified customer experience.
Data‑Driven Mindset: Using metrics and feedback to continuously refine support processes and improve key performance indicators.
Career Growth & Learning Opportunities
skillspath is built on the belief that internal talent is the engine of long‑term success. As a Customer Support Representative, you will have clear pathways to advance into senior and leadership roles:
Senior Support Agent: Take ownership of high‑impact accounts, mentor junior teammates, and lead complex case resolutions.
Customer Operations Analyst: Dive deeper into data analysis, identifying trends that shape product strategy and operational efficiency.
Team Lead / Manager: Oversee a growing support team, define performance standards, and drive cultural initiatives that keep skillspath at the forefront of customer excellence.
In addition to role‑specific growth, you will benefit from:
Regular internal workshops on AI fundamentals, advanced communication techniques, and product deep‑dives.
Mentorship programs pairing you with senior leaders across engineering, product, and go‑to‑market functions.
Access to a generous learning budget for certifications, conferences, or online courses that align with your career aspirations.
Compensation, Perks & Benefits
While exact figures will be discussed during the interview process, skillspath offers a competitive salary package that reflects your experience and the market standards for remote talent. Additional benefits include:
Structured salary reviews every six months, ensuring your compensation grows with your impact.
Comprehensive health insurance coverage (medical, dental, vision) for you and eligible dependents.
Generous paid time off and flexible holiday policies to support work‑life balance.
Home‑office stipend to equip your remote workspace with ergonomic furniture and high‑speed internet.
Wellness allowance for fitness, mental‑health apps, or other personal development activities.
Performance‑based bonuses tied to customer satisfaction metrics and team achievements.
Work Environment & Culture at skillspath
Our remote‑first philosophy means you can work from anywhere in Romania while staying tightly connected to a global team of innovators. We foster a culture that values:
Transparency: Open communication channels, regular all‑hands updates, and clear visibility into company goals.
Collaboration: Cross‑functional squads that bring together support, product, engineering, and design to solve problems together.
Speed & Impact: Rapid decision‑making, short feedback loops, and the ability to see the tangible results of your work within weeks.
Inclusivity: A diverse, equitable workplace where every voice is heard and respected, regardless of background or identity.
Continuous Learning: Access to internal knowledge‑sharing sessions, external courses, and a library of resources to keep you at the cutting edge.
How to Apply
If this role resonates with you and you meet the qualifications outlined above, we would love to hear from you. Please submit your updated resume and a brief cover letter highlighting why you are excited about joining skillspath and how your experience aligns with the responsibilities of this position.
Our recruitment process is swift, transparent, and designed to respect your time. Qualified candidates will be contacted promptly to schedule a video interview, followed by a short technical or scenario‑based assessment to showcase your problem‑solving abilities.
Join Us in Shaping the Future of Work
At skillspath, your dedication and expertise will be central to our mission of delivering world‑class service and pioneering AI‑driven productivity tools. Together, we will redefine how teams collaborate, how projects are executed, and how humans and machines can work side‑by‑side to achieve extraordinary results.
skillspath is committed to building a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. All qualified candidates are encouraged to apply.
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