Our client builds sophisticated AI voice agents for restaurants, salons, and repair shops, allowing business owners to automate calls, bookings, and orders while maintaining a natural, human-like experience. We are looking for a high-energy, solution-oriented professional to bridge the gap between technical onboarding and world-class support.
What You'll Do
- Onboarding: Run calls with new customers to translate their workflows (services, constraints, and language) into structured AI setups.
- Live Support: Handle inbound calls, texts, and emails. You'll troubleshoot real-time voice agent issues and think creatively when edge cases arise.
- Systems & Feedback: Document cases in Salesforce, communicate via Slack, and identify recurring friction points to help the engineering team improve the product.
- Issue Ownership: Gather full context on technical glitches and own the resolution end-to-end.
Requirements
- Experience: 2–5+ years in customer support, onboarding, or high-touch SaaS roles.
- Communication: Fluency in English (C1/C2) with strong verbal and written skills. You should be conversational and engaging, not robotic.
- Technical Comfort: Ability to handle ambiguous situations and gather context even when information is incomplete.
- Organizational Skills: Ability to prioritize multiple active cases and maintain accuracy under pressure.
- Bonus Points: Experience with Salesforce, Intercom, or OpenPhone; previous work with SMBs (Small-to-Medium Businesses); or experience in a startup environment.
Who You Are
- An Operator: You don't wait for instructions. You take initiative, care about outcomes, and feel energized by solving messy, real-world problems.
- Quick Thinker: You don't default to "let me check on that." You gather context fast and provide solutions in the moment.
- Calm Under Pressure: You can communicate empathetically and professionally with a busy restaurant owner or salon manager, even when things are high-stakes.
- Growth-Minded: You thrive on feedback and enjoy the fast-paced environment of an early-stage startup.
100% Remote - Work From Anywhere
Salary offer will vary according to experience and skills.
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