Position: Customer Support Representative | Online Entertainment & Gaming | New Jersey
Customer Support Representative
Location: New Jersey (On-Site)
Compensation: $40,000–$60,000/year (commensurate with experience)
About the Opportunity
Our client is a fast-growing, international digital entertainment company operating within the regulated online gaming industry. We are seeking customer-focused professionals who are passionate about helping people, solving problems, and delivering exceptional service experiences.
What You'll Be Doing
As a Customer Support Representative, you will serve as the primary point of contact for customers, providing timely and professional assistance across multiple communication channels.
Key responsibilities include:
• Responding to customer inquiries via live chat, email, and phone
• Investigating and resolving account-related questions and concerns
• Assisting customers with account verification, transactions, and general platform navigation
• Troubleshooting technical issues and escalating complex cases when necessary
• Delivering a high standard of customer service while meeting quality and productivity targets
• Accurately documenting customer interactions and case resolutions
• Working collaboratively with internal departments to ensure prompt issue resolution
• Promoting responsible customer engagement and adhering to regulatory requirements
Qualifications
• New Jersey residency (required)
• Strong communication and customer service skills
• Problem-solving, organization, and multitasking skills
• Ability to work in a fast-paced environment
• Customer support experience across chat, email, or phone
• Gaming, fintech, payments, or regulated-industry experience (preferred)
• Bilingual proficiency (preferred)
Benefits
• Medical insurance
• Career development opportunities
• Exposure to a global, technology-driven business
• Opportunity to build a long-term career in a rapidly growing industry