David Kennedy Recruitment is working with an international customer experience provider that is looking to recruit German-speaking Customer Service Representatives to join their team in Kosovo. This is a fully remote customer service opportunity supporting a well-established German fashion and e-commerce brand, with a strong focus on assisting customers with orders, returns, refunds and general enquiries.
Position: Customer Support Representative
Location: Kosovo, Remote
Work model: 100% Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Handle inbound customer enquiries in German
Support customers with orders and delivery-related queries
Process returns, refunds and exchanges
Assist customers with damaged, incorrect or missing items
Handle complaints calmly and professionally
Provide clear and accurate information regarding customer orders and services
Update customer information and document cases accurately in the relevant systems
Resolve customer issues efficiently and ensure appropriate follow-up where required
Deliver a positive and professional customer experience throughout every interaction.
REQUIREMENTS:
German language skills at C1 level or higher
Based in Kosovo
Comfortable working 100% remotely
Strong written and verbal communication skills
Customer-focused, calm and empathetic approach
Confident handling complaints and difficult customer situations
Good computer and system skills
Reliable internet connection and suitable home-working environment
Availability to work shifts between 08:00 and 20:00, Monday to Saturday
Previous experience in customer service, call centres, e-commerce, fashion/retail, travel or telecommunications is highly advantageous.
BENEFITS:
100% remote working from Kosovo
Full-time employment
Paid onboarding and training
Equipment provided
Opportunity to work on an established German fashion and e-commerce customer service project
No sales or outbound calling
And much more!!!
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