Work From Home Customer Support Representative | Entry Level
Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)
Build Your Career From Anywhere
100% Remote | Flexible Schedule | Career Growth
Are you looking for a remote career where your success is determined by your ambition, commitment, and willingness to learn—not simply your previous experience?
AO is seeking motivated, people-focused professionals to join our growing team as Remote Client Success Representatives. This fully remote opportunity allows you to develop valuable professional skills, build meaningful client relationships, and advance into leadership through mentorship and performance.
Whether you're beginning your career, changing industries, or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we'll provide the training, coaching, and ongoing support you need to succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, AO is committed to helping families protect their financial future while investing in the long-term success of our representatives through mentorship, professional development, and performance-based advancement.
Since 2020, we've operated in a fully remote environment, providing our team members with the flexibility to work from anywhere while staying connected through industry-leading technology, virtual collaboration, and ongoing training.
What You'll Do
As a Remote Client Success Representative, you'll work with clients who have requested information regarding their available benefits while delivering outstanding service throughout the client experience.
Client Success Responsibilities
Meet with clients virtually through Zoom and scheduled phone appointments
Build long-term client relationships through exceptional service and communication
Answer questions regarding available benefit programs and coverage options
Educate clients so they can make informed decisions
Assist clients with applications, enrollments, and policy updates
Maintain accurate client records and follow-up communications
Provide ongoing support throughout the client experience
Professional Development
Participate in structured virtual training and mentorship
Strengthen communication, leadership, and relationship-building skills
Learn industry products, systems, and best practices
Collaborate with a supportive remote team
Participate in leadership development opportunities designed to help you grow professionally
What We Offer
🏡 100% Remote Work
Work from anywhere within the United States
Flexible scheduling after training
No commuting
Modern virtual work environment
Healthy work-life balance
📚 Training & Mentorship
Comprehensive onboarding
Weekly virtual coaching
One-on-one mentorship
Leadership development programs
Ongoing professional growth opportunities
💰 Weekly Pay & Performance Incentives
Weekly performance-based compensation
Performance bonuses
Recognition programs
Leadership advancement opportunities
🌟 Benefits & Perks
Eligible representatives may have access to:
Medical reimbursement program
Company-supported life insurance
Residual income opportunities
Union-supported work environment
Leadership conferences and professional development events
Company-sponsored incentive travel
Industry-leading virtual technology and collaboration tools
Who We're Looking For
Successful candidates typically demonstrate:
Excellent communication and active listening skills
Positive attitude and professional demeanor
Strong relationship-building abilities
Self-motivation and accountability
Strong organizational and problem-solving skills
Ability to work independently in a remote environment
Adaptability and a willingness to learn
Commitment to delivering exceptional client experiences
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
Customer Service
Client Relations
Retail
Hospitality
Healthcare
Sales
Administrative Support
Call Center Operations
Education
No prior insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding long-term career.
Why Join AO?
At AO, we believe careers should provide more than a paycheck—they should offer purpose, flexibility, professional development, and opportunities for long-term success.
When you join AO, you'll have the opportunity to:
Build a rewarding remote career with long-term growth potential
Learn from experienced mentors and leaders
Advance based on performance—not seniority
Develop transferable communication and leadership skills
Work in a collaborative, supportive virtual environment
Help working families better understand and access valuable benefits
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain a reliable high-speed internet connection
Have webcam and microphone capability
Maintain a quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with a member of our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Build Your Future?
If you're ready to build a flexible remote career where your growth is supported, your achievements are recognized, and your success is determined by your effort, we'd love to hear from you.
Apply today and begin building a rewarding career with AO.
Work From Home. Build Relationships. Grow Your Career. 🚀
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.