ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. This is a remote role, but the following locations are excluded : OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Philadelphia (PA), Rhode Island, Utah, Vermont, Washington.
Serve as a primary point of contact for our customers, policyholders, carrier partners, and internal stakeholders during catastrophic events such as hurricanes, floods, and earthquakes. This role is responsible for delivering a positive customer experience by providing accurate information, resolving inquiries, scheduling services, and supporting customers throughout their residential property claims process. The CSR demonstrates our commitment to Customer Excellence by creating positive interactions, actively listening to customer needs, communicating clearly, and taking ownership of customer concerns through resolution. Successful candidates are professional, dependable, customer-focused, and able to thrive in a fast-paced, technology-driven environment.
Day in the Life
- Customer Experience & Service Excellence: Deliver exceptional customer service through professional, courteous, and empathetic interactions. Create positive customer experiences by actively listening, understanding customer needs, and responding with urgency and care. Build trust and confidence with customers by providing accurate, timely, and consistent information. Take ownership of customer inquiries and work toward effective resolution while maintaining a customer-first mindset. Demonstrate patience, professionalism, and emotional intelligence when handling challenging customer interactions.
- Customer Support Operations: Handle inbound and outbound customer communications via telephone and other approved communication channels. Schedule property inspections and assist customers with service-related requests. Provide accurate information regarding inspection appointments, technician arrival expectations, reports, and related services. Respond to customer questions and concerns while maintaining service quality standards. Escalate unresolved issues appropriately and in accordance with company procedures.
- Documentation & System Usage: Accurately document customer interactions, inquiries, resolutions, and follow-up actions within company systems. Navigate multiple software applications and computer systems simultaneously while maintaining data accuracy. Utilize multiple monitors and technology platforms to efficiently manage customer interactions. Maintain detailed and organized records that support operational and customer service objectives.
- Continuous Improvement: Gather and communicate customer feedback, trends, and recurring issues to leadership. Participate in training, coaching, and quality assurance initiatives. Support departmental goals related to customer satisfaction, quality, productivity, and service excellence. Contribute positively to team performance and company culture.
#LI-Remote
Additional Qualifications/Responsibilities
Must Haves
- High School Diploma or GED required
- Previous customer service, call center, administrative support, retail, hospitality, or related experience
- Experience working in a fast-paced, customer-focused environment preferred.
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask effectively while maintaining attention to detail.
- Ability to work independently and collaboratively within a team environment.
- Strong organizational and time management skills.
- Ability to adapt to changing priorities and business needs.
- Equipment: Laptop or Desktop
- Additional monitor
- Noise-cancelling headset
- Keyboard + Mouse
- Webcam (The ability to be on camera during meetings and trainings is required in this position)
Position Details
- Pay Rate: $18/hour
- Start Date: September 18th, 2026
- Schedule: Training: Approximately 4 weeks (8:30am - 5:00pm EST | Monday - Friday)
Post-Training Schedule: Shifts could fall between the hours of 11:00am - 9:00pm EST | 7 days a week
At least one weekend day is required
- This is a Disaster Response / Catastrophe (CAT) position and is contingent upon relief needs.
Compliance & Eligibility
- Background & Screenings: Successful candidates must complete and pass a background check prior to their start date
- Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
- Work Environment: Because this is a remote work role, you must have:
- A quiet, distraction-free work environment
- Reliable, high-speed internet
- A dedicated and private workspace
- Location: Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Philadelphia (PA), Rhode Island, Utah, Vermont, Washington.