About brighthush
brighthush is a forward‑thinking technology company that empowers developers and businesses to build, ship, and scale software at unprecedented speed. By blending cutting‑edge cloud infrastructure, intuitive developer tools, and a culture of continuous learning, brighthush helps teams focus on what matters most: creating products that delight users and drive real impact. Whether you’re a seasoned engineer, a creative designer, or a customer‑centric professional, you’ll find a place at brighthush where your ideas can shape the future of software delivery.
Why Join brighthush?
At brighthush, we believe that the best solutions come from people who are curious, collaborative, and committed to excellence. Our remote‑first model means you can work from anywhere in the world while staying connected to a vibrant, globally distributed team. We champion a culture of transparency, ownership, and continuous improvement—values that empower you to grow both personally and professionally.
What You’ll Do
As a Customer Support Engineer, you’ll be the bridge between our customers and the engineering teams that build the products they love. Your day‑to‑day responsibilities will include:
- Resolving Customer Issues: Diagnose and troubleshoot complex frontend and cloud‑related problems reported by users, ensuring timely and effective resolutions.
- Engineering Solutions: Collaborate with product and engineering teams to design, prototype, and implement fixes or enhancements that improve the overall customer experience.
- Improving Internal Tooling: Identify pain points in existing support workflows and develop new tools or scripts (using React, Next.js, Node.js, or other relevant technologies) to streamline ticket handling and knowledge base updates.
- On‑Call and Weekend Support: Participate in a rotating on‑call schedule to provide 24/7 coverage, ensuring that customers receive assistance whenever they need it.
- Knowledge Sharing: Create and maintain detailed documentation, FAQs, and internal wikis that empower both customers and teammates to solve problems independently.
- Customer Advocacy: Act as the voice of the customer within the organization, feeding insights back to product and engineering teams to guide future roadmap decisions.
Essential Qualifications
- Strong experience with React and Next.js—including component architecture, state management, and server‑side rendering.
- Hands‑on knowledge of Node.js and modern JavaScript (ES6+) for building lightweight utilities and scripts.
- Familiarity with cloud platforms (AWS, Azure, GCP) and serverless computing concepts such as Lambda, API Gateway, and Cloud Functions.
- Excellent written and verbal communication skills in English, with the ability to translate technical jargon into clear, actionable guidance for non‑technical stakeholders.
- Proven ability to work independently in a fully remote, globally distributed environment—self‑motivated, organized, and comfortable using collaboration tools like Slack, Jira, and Confluence.
- Willingness to be on-call and work weekends as part of a rotating support schedule.
Preferred Qualifications
- Experience with frontend performance optimization (e.g., code splitting, lazy loading, bundle analysis).
- Knowledge of CI/CD pipelines and deployment workflows for React/Next.js applications.
- Background in UX/UI design or a strong eye for visual consistency and accessibility.
- Familiarity with monitoring and observability tools such as Datadog, Sentry, or New Relic.
- Previous experience in a customer‑support or technical‑consulting role within a SaaS or cloud‑native company.
- Open‑source contributions or personal projects that showcase your coding proficiency and problem‑solving skills.
Skills & Competencies
- Technical Proficiency: Deep understanding of modern web development, cloud services, and serverless architectures.
- Analytical Thinking: Ability to dissect complex issues, identify root causes, and devise elegant solutions.
- Customer‑Centric Mindset: Passion for delivering exceptional support experiences and turning challenges into opportunities for improvement.
- Collaboration: Comfortable working cross‑functionally with product managers, engineers, designers, and marketing teams.
- Adaptability: Thrive in a fast‑paced, evolving environment where priorities can shift quickly.
- Communication: Clear, concise, and empathetic in both written and verbal interactions.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in the professional development of our team members. As a Customer Support Engineer, you’ll have access to:
- Monthly tech talks and workshops led by senior engineers and industry experts.
- Annual learning stipend for courses, certifications, or conferences of your choice.
- Mentorship programs pairing you with seasoned engineers to accelerate your growth.
- Clear career pathways that allow you to transition into roles such as Support Engineer, Solutions Architect, or Product Manager.
- Opportunities to contribute to open‑source projects and internal tooling that directly impact the product roadmap.
Work Environment & Culture
Our remote culture is built on trust, autonomy, and mutual respect. You’ll enjoy:
- A fully remote-first setup with flexible working hours that accommodate different time zones.
- Regular virtual team gatherings—from happy hours to hackathons—to foster camaraderie.
- A transparent decision‑making process where your voice matters and feedback is valued.
- A commitment to diversity, equity, and inclusion, ensuring everyone feels welcomed and empowered.
- Access to cutting‑edge tools and resources that keep you at the forefront of technology.
Compensation, Perks, and Benefits
While specific figures may vary based on location and experience, brighthush offers a competitive salary package that reflects the value you bring to the team. In addition to base pay, you’ll receive:
- Comprehensive health, dental, and vision insurance plans.
- A generous paid time off (PTO) policy that encourages work‑life balance.
- Flexible remote work stipend to support your home office setup.
- Participation in a 401(k) or equivalent retirement plan with company matching.
- Regular team retreats (virtual or in‑person) to strengthen relationships and celebrate milestones.
- Access to wellness programs such as mindfulness sessions, gym memberships, and mental health resources.
How to Apply
If you’re excited to blend your frontend expertise with a passion for customer success, we’d love to hear from you. Bring your curiosity, your problem‑solving skills, and your desire to make a real impact. Join brighthush and help shape the future of software delivery.
Ready to take the next step?
Apply for this job