Customer Service AI Trainer – Speech-to-Speech Agents
Experience:
2+ years of professional customer service experience and 1+ year of AI training experience required
Job Type:
Project-based
Compensation:
$10/hr
Location:
Remote
Role Overview
We’re seeking experienced customer service professionals to help create and review conversational data for training speech-to-speech AI agents. You’ll participate in natural, human-enacted conversations that reflect realistic customer support situations, such as inquiries, troubleshooting, account questions, complaints, and issue resolution.
Key Responsibilities
Participate in natural customer service conversations as a customer and/or representative.
Simulate realistic support interactions and workflows.
Follow provided scenarios, conversation guidelines, and project instructions.
Maintain natural pacing, tone, pronunciation, and conversational flow.
Ensure recordings sound authentic and conversational rather than read or scripted.
Review assigned work and make corrections based on quality feedback when required.
Key Requirements
At least 2 years of professional customer service experience.
At least 1 year of AI training experience.
Very strong spoken English with natural US English accent and usage.
Strong customer communication, listening, comprehension, and interpersonal skills.
Experience resolving issues and complaints and handling varied customer situations professionally.
Ability to communicate naturally and conversationally.
Preferred Experience
Call center or contact center operations.
Customer support, customer success, or client services.
Technical support or help desk operations.
CRM-based customer support workflows.
AI training or conversational AI projects.
Speech or audio-related work.
Selection Process:
Step 1 – Short Screener
Step 2 – AI Interview
Step 3 – Paid Work Trial
Step 4 – Project Onboarding