Job description
IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast ). We are dedicated to helping improve the lives of people all over the world. At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles. IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote customer support agent and let’s impact billions together!
Job overview
We are seeking a proactive Customer Support Agent with a background in sales and retention. In this role, you will manage the full customer lifecycle via phone, chat, and email, focusing on building loyalty and driving growth through consultative service.
What we offer
- Remote work: We are a fully remote organization, allowing you to work from any location.
- More free time: Enjoy 15+ Working Days of Holidays to recharge and relax from work.
- Internet subsidy: We will assist you with an additional budget for high-speed internet.
- Health and wellness budget: We actively support your well-being.
- Birthday Gift: Celebrate your special day with additional time-off.
- Team spirit: Regular team-building activities and engaging online events.
- Professional growth: Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions.
- Volunteering: 2 paid days each year toward personal growth and community impact.
- Permanent contract: Long-term growth opportunities.
- Global flatwork culture: Influence the company from the start and foster cross-border collaboration.
- A whole bunch of other benefits.
Key responsibilities
- Call Control & Resolution: Lead customer interactions efficiently while maintaining a professional, empathetic tone.
- Retention: Identify at-risk customers and apply problem-solving strategies to reduce churn.
- Sales & Upselling: Analyze customer needs to recommend relevant products and services, meeting team growth targets.
- Documentation: Document customer records to ensure a seamless experience.
- Conflict Resolution: Address complex service issues with a positive, solutions-oriented approach.
- And other tasks as assigned.
Job requirements
- Key expectations:
- Experience: Proven track record in sales, retention, or a metrics-driven customer service environment. Previous cold-calling experience is required.
- Communication: Native-level English (written and verbal) with a strong professional phone presence.
- Technical Skills: Proficient in CRM software and standard office applications.
- Adaptability: Ability to multitask and navigate diverse customer personalities in a fast-paced setting.
- Industry Plus: Previous experience in the Medical or Healthcare sectors is highly preferred.
- Availability to work weekends.
- Why You’ll Fit In: You are a strategist who thrives on hitting targets and helping people. You excel at active listening, prioritizing tasks under pressure, and contributing to a collaborative team environment.
Additional notes
- Please note: Working hours for this position are overnight shifts based on US time zones.
- Compensation: from $600 per month.
- Location: Remote Colombo, Sri Lanka.
How to apply
- Customer Support
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