EasyLlama is on a mission to end checkbox compliance. We started by reinventing compliance training with engaging, bite-sized, mobile-first learning instead of outdated, one-size-fits-all courses. Today, we're building an AI-powered Human Risk Management platform that helps organizations reduce risk through modern training, policy management, phishing simulations, and intelligent automation. Our goal is to help companies build compliance programs that are effective, measurable, and built for the way people work today.
We treat time, money, and energy as valuable.
We put customers & teammates first.
From CEO to newest hire, DRIVE asks us to take ownership, solve
problems, prioritize what matters, support teammates, and deliver high-
quality work.
When we live these values, our product choices, customer interactions,
hiring, and promotions all help us live out our mission: to build safer and
We're hiring a Customer Success Manager to join our CSM team and manage a portfolio of our larger customer accounts. You'll be the primary point of contact for your book of business, building strong relationships that drive retention, adoption, and growth.
This is a high-ownership role for someone who takes pride in managing renewals, identifying upgrade and expansion opportunities, and helping customers realize real value from our platform. We're looking for someone with a strong drive to win who takes full ownership of their book of business and builds relationships customers trust.
Own a portfolio of customer accounts, serving as their primary point of contact throughout the customer lifecycle
Manage the renewal process end-to-end, forecasting accurately and driving on-time renewals
Develop and execute success plans that align customer goals with product adoption
Drive product adoption through proactive outreach, training, and strategic guidance
Monitor account health and get ahead of risk before it becomes churn
Build strong, trusted relationships with key stakeholders and champions at each account
Partner cross-functionally with Support, Onboarding, and Product to ensure a seamless customer experience
Maintain clean, accurate data across CRM tools to support forecasting and reporting
4-6 years in Customer Success, Account Management, or another customer-facing role
Comfortable managing renewal, upsell and forecasting processes
Consultative approach, able to understand customer goals and connect them to product value
Familiarity with Hubspot
Experience building CS playbooks, templates, or processes to scale team effectiveness
Customers show strong adoption and engagement with the product
Accounts are healthy, with risk identified and addressed early
Customers view you as a trusted advisor, not just a point of contact
Our larger customers represent significant revenue and long-term relationships. This role ensures those customers get dedicated, strategic support that drives retention, growth, and lasting success.
Hiring Manager Interview
Flexible, fully remote environment
Competitive employer-sponsored health insurance
Professional development reimbursements
Quarterly remote work stipend
• The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states:
We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.
• Applies to full time (W2) employees.