This is a Fully Remote Job
About Our Client:
The organization operates in the healthcare technology industry, focusing on transforming pharmacy care to optimize clinical and business outcomes. It addresses challenges in pharmacy operations across care settings through a portfolio of robotics, smart devices, intelligent software, and expert services. The company supports healthcare facilities worldwide in advancing toward an Autonomous Pharmacy vision and emphasizes outcomes-centric innovation and commitment to environmental, social, and governance initiatives.
About the Opportunity:
The CUSTOMER SUCCESS MANAGER III role is designed to serve as a strategic partner and trusted advisor to customers, ensuring alignment between their goals and the organization's solutions. This position is responsible for enhancing customer satisfaction, retention, and growth by developing tailored success strategies, managing escalations, and coordinating cross-functional resources. The role contributes by driving measurable outcomes and strengthening long-term customer relationships that support the organization's impact in healthcare technology.
Responsibilities:
Build and maintain strong, long-term relationships with assigned customers.
Deliver best-in-class customer experiences by understanding business needs.
Use data insights to present actionable recommendations and reinforce solution value.
Manage escalation processes with professionalism and accountability.
Liaise between customers and internal teams to facilitate product adoption.
Assess customer outcomes using health metrics and feedback sessions.
Develop and implement Joint Success Plans with measurable goals.
Provide field insights to inform product and service decisions.
Develop and manage renewal processes for subscription services.
Requirements:
Bachelor’s degree or equivalent experience in healthcare technology, clinical support, or pharmacy operations.
Minimum 6 years in customer-facing roles supporting technology adoption in complex healthcare settings.
Proven ability to manage multiple client engagements effectively.
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.