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About brighthush
brighthush is a trailblazing AdTech powerhouse that transforms how brands measure, optimize, and prove the impact of their digital media spend. With a portfolio of cutting‑edge verification, viewability, and attribution solutions, we empower marketers to make data‑driven decisions that deliver measurable ROI. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. Whether you’re a seasoned media professional or a tech enthusiast, brighthush offers a dynamic environment where your ideas shape the future of digital advertising.
Why Join brighthush?
At brighthush, you’ll be part of a global team that’s redefining the industry. We champion continuous learning, provide access to the latest tools and technologies, and encourage you to take ownership of your career path. Remote work is fully supported, with a flexible schedule that respects your work‑life balance. Our London office is a vibrant hub for innovation, but you can also thrive from anywhere in the UK.
Role Overview
The Customer Success Manager (CSM) is the linchpin between our clients and the brighthush product suite. You’ll be the trusted advisor who ensures our customers achieve their business objectives, maximize platform adoption, and realize the full value of our measurement solutions. This mid‑level, full‑time role demands a blend of strategic thinking, technical acumen, and exceptional communication skills.
Key Responsibilities
- Client Relationship Management: Build and nurture long‑term partnerships with key accounts, serving as the primary point of contact for all product and service inquiries.
- Strategic Advisory: Translate business goals into actionable insights, guiding clients on how to leverage brighthush’s verification and viewability tools to optimize media spend.
- Onboarding & Adoption: Lead end‑to‑end onboarding processes, ensuring smooth implementation, configuration, and training for new clients.
- Data Reporting & Analytics: Design and deliver customized dashboards, reports, and presentations that highlight performance metrics and ROI.
- Product Feedback Loop: Capture client feedback and collaborate with product, engineering, and sales teams to influence roadmap decisions.
- Renewal & Upsell: Drive renewal conversations and identify upsell opportunities that align with client growth plans.
- Cross‑Functional Collaboration: Partner with Sales, Marketing, Product, and Support to ensure a seamless customer journey from prospect to advocate.
- Continuous Improvement: Identify process gaps, propose enhancements, and champion best practices across the customer success organization.
Essential Qualifications
- Minimum 4+ years of experience in digital media, advertising technology, or a related field.
- Proven track record managing enterprise‑level client relationships and driving adoption of complex solutions.
- Deep understanding of media verification, viewability standards (e.g., IAB, Media Rating Council), and measurement best practices.
- Strong analytical mindset with proficiency in data visualization tools (Tableau, Power BI, Looker) and spreadsheet modeling.
- Excellent verbal and written communication skills in English, with the ability to translate technical concepts into business value.
- Proficiency in Google Workspace and Microsoft Office suites; comfortable navigating CRM platforms (Salesforce, HubSpot).
- Self‑motivated, organized, and able to thrive in a remote, fast‑paced environment.
Preferred Qualifications
- Experience with programmatic advertising, DSPs, or media buying platforms.
- Knowledge of data privacy regulations (GDPR, CCPA) and their impact on digital measurement.
- Background in data science or analytics, with SQL or Python skills.
- Previous experience in a SaaS or AdTech startup setting.
- Multilingual capabilities or experience working with international clients.
Key Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
- Strategic Thinking: Ability to align technology solutions with business objectives.
- Technical Fluency: Comfortable interpreting data, troubleshooting issues, and guiding clients through technical nuances.
- Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and ensuring deliverables.
- Communication: Clear, concise, and persuasive in both written and verbal formats.
- Adaptability: Thrive in a rapidly evolving industry and embrace change.
Career Growth & Learning Opportunities
At brighthush, your professional development is a priority. You’ll have access to:
- Structured onboarding and mentorship programs that pair you with seasoned leaders.
- Regular training on the latest AdTech trends, product updates, and industry certifications.
- Opportunities to transition into Product Management, Sales Engineering, or Senior Customer Success roles.
- Participation in cross‑departmental projects that broaden your skill set and visibility.
- Annual performance reviews that align your goals with company objectives and reward high performers.
Work Environment & Culture
brighthush champions a culture of transparency, innovation, and inclusivity. Our remote-first approach means you can work from anywhere in the UK while staying connected through:
- Weekly virtual town halls and quarterly all‑hands meetings.
- Monthly hackathons and knowledge‑sharing sessions.
- Access to a digital collaboration hub (Slack, Teams, Miro).
- Flexible working hours that respect personal commitments.
- A vibrant London office for occasional in‑person collaboration and networking.
Compensation & Benefits
We offer a competitive salary range of GBP 52,000 – 65,000 per year, commensurate with experience. In addition to base pay, you’ll receive:
- Performance‑based bonuses tied to client success metrics.
- Generous paid time off (PTO) and public holidays.
- Health and wellness benefits, including medical, dental, and vision coverage.
- Flexible work‑from‑home stipend and ergonomic support.
- Professional development budget for courses, certifications, and conferences.
- Employee stock‑option plan to share in brighthush’s growth.
- Team‑building retreats and social events.
How to Apply
If you’re ready to elevate your career, drive measurable impact for global brands, and thrive in a culture that values innovation, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of digital media measurement.
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