divh2Customer Success Manager/h2pEkwa Marketing focuses on innovation and impactful solutions in healthcare digital marketing.We are the trusted partner for healthcare professionals, including doctors, dentists, plastic surgeons, and dermatologists, offering expertise in internet marketing, social media, mobile optimization, and local search engine optimization.What differentiates us from other companies is our technical expertise and dedication to our clients success.Every campaign we design is evidence of our commitment to delivering meaningful results./ppBy joining Ekwa, you become a part of a dynamic team reshaping how healthcare practitioners connect with their patients in the digital age.Here, youll collaborate with professionals who are skilled in achieving genuine, transformative outcomes and leaving a lasting mark on our clients success stories./ph3Roles and Responsibilities:/h3ulliMaintaining client relationships and engagement through proactive communication and personalized strategic advice./liliCollaborating closely with clients and the implementation team to create and communicate personalized success plans that align with their objectives and our solutions./liliRunning quarterly business reviews with key stakeholders to educate them on the value and ROI delivered through our solutions/liliManaging the health of your book of business by regularly assessing and analyzing client account health/satisfaction and progress against success plans, proactively intervening for improvement as needed/liliOwning the renewal process with clients and strategically tackling cancellations to achieve retention goals/liliIdentifying and driving opportunities for client growth, such as expansion, referrals, and reviews, to drive revenue goals/li/ulh3Skills and Experience:/h3ulliA love for building relationships and digging deep to understand customers needs and challenges/liliExceptional written and verbal communication skills/liliEmpathetic and patient approach with a customer-centric mindset/liliExcellent organizational and time management skills to effectively juggle multiple client accounts and responsibilities/liliResults-driven self-starter with a proven track record for achieving revenue targets/liliComfort with ambiguity and autonomy, along with a propensity and willingness to constantly learn, build, and iterate processes/liliPost-secondary education (or equivalent work experience)/liliMinimum of 2 years of work experience in a customer-facing role/liliBackground in online marketing and search engine optimization (SEO) is highly desirable./li/ulh3Other Requirements:/h3ulliWork From Home:This is a remote-work-first role.However, you are expected to meet with senior management on a recurring basis./li/ulpClick Here to Learn about our businesses:Ekwa Marketing Inc.Is a Canada-based company that provides services to doctors, dentists, plastic surgeons, dermatologists, and other healthcare professionals who dominate internet marketing, social media, mobile, and local search engine results to outclass their competition!/p/div.