This is a Fully Remote Job
About Our Client:
The organization operates in the medical imaging service industry, providing nationwide diagnostic imaging equipment service, maintenance, asset management, and lifecycle solutions. It addresses the critical challenge of maintaining medical imaging equipment uptime to support healthcare providers in delivering timely patient care. Partnering with healthcare organizations across the country, the program delivers responsive service and technical expertise to improve operational efficiency and equipment reliability.
About the Opportunity:
The CUSTOMER SUCCESS MANAGER oversees assigned customer relationships and coordinates with Field Service Engineers to ensure successful service events. This role is responsible for managing service requests efficiently, maintaining communication to uphold service level agreements, and maximizing customer satisfaction through quality updates and support.
Responsibilities:
Manage customer accounts to maintain positive and stable relationships.
Communicate with customers and service teams to ensure clarity during service events.
Provide accurate and detailed customer updates for service events and requests.
Execute contractual coverages to uphold service level agreements.
Follow quoting practices to ensure transparency of costs and obtain purchase orders.
Conduct weekly work order reviews and coordinate with billing on service delays.
Partner with scheduling leads to provide customers with service event details.
Coordinate with parts procurement for status on parts orders.
Identify and escalate issues to management when necessary.
Perform other duties as assigned.
Requirements:
Problem-solving skills with efficiency and professionalism.
Positive customer service skills to represent the organization.
Account management ability with minimal oversight.
Effective communication in fast-paced environments.
Ability to multitask and manage conflicting events.
Computer proficiency for scheduling and dispatch duties.
Minimum 2 years of high-volume customer service experience preferred.
Experience in field service or equipment maintenance is a plus.
High School Diploma or GED required; some college or degree preferred.
Pay Range and Compensation Package:
Salary range: $50,000 to $65,000 annually.
Benefits & Perks:
Medical insurance.
Dental insurance.
Vision insurance.
401(k) with company match.
Paid parental leave.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.