Customer Success Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command centre software, enabling collaboration in more powerful ways.

Control Room Solutions provide the backbone for emergency response across the UK & Europe. Our applications help 999 operators respond to calls from the public and dispatch nearby responders, helping to deliver the right response when every second counts.

As our solution has grown from a small start-up to one of the leading offerings for Fire & Police agencies, our customers trust us to solve more of their problems. We are building new products to increase the safety and efficiency of emergency response agencies, as we continue "Solving for safer".

Job Description

This role is primarily remote with occasional travel to our UK offices and customer sites for specific planned events.

As a Customer Success Manager (CSM) for Control Room Solutions, you will oversee all aspects of deployment for our strategically important public safety customers. Acting as the primary point of contact for all technical and deployment activities, you bridge the gap between product strategy and engineering execution.

You will bring life to the product roadmap by applying your deep software deployment experience and technical acumen. Managing agile delivery teams—including business analysts and quality assurance engineers—you will lead customer engagement from requirement capture through deployment and sign-off. A Bachelor's degree or equivalent practical experience in computing or software delivery is welcome as we seek individuals passionate about delivering mission-critical public safety outcomes.

Key Responsibilities

Solution Architecture & Requirements Leadership

• Lead customer requirements capture, conducting thorough business process and technical analysis.
• Produce comprehensive solution specifications and design documentation, achieving formal agreement with customer stakeholders.
• Leverage deep technology expertise to bridge product roadmap strategy with technical development execution.

Project Planning & Delivery Management

• Produce resourced project plans and agree delivery milestones with key customer stakeholders.
• Manage solution development and testing phases in strict alignment with agreed project timelines.
• Oversee full deployment and secure final customer sign-off for deployed Control Room Solutions.

Agile Team Leadership & Customer Success

• Provide operational leadership and coordination for dedicated agile delivery teams comprising business analysts and QA engineers.
• Serve as the primary contact for technical and deployment issue resolution, coordinating backup resources when needed.
• Foster strong customer relationships across UK bluelight agencies to drive long-term solution adoption and satisfaction.

Basic Requirements

• Bachelor's Degree in Computer Science OR professional experience in managing complex software solution delivery.

Job Requirements

Technical Expertise

• Complex Software Delivery: Demonstrated capability in managing the deployment of large-scale, complex software solutions to major enterprise or public sector customers.
• Agile Frameworks: Deep knowledge of AGILE project management principles, with certification or active progress toward certification.
• Technical Communication: Technical experience sufficient to evaluate, manage, and convey complex software concepts and issues to both technical teams and customer stakeholders.
• English Proficiency: Professional level written and verbal communication skills.

Professional Experience

• Requirements & Design Management: Proven track record in capturing customer business processes, defining solution specifications, and securing customer buy-in.
• Virtual Team Leadership: Proven experience leading, motivating, and coordinating cross-functional or virtual delivery teams.

Preferred Qualifications

• Bluelight Software Deployment: Experience deploying software solutions within UK bluelight (police and fire) agencies.
• Control Room Operations: Working knowledge or direct experience with UK bluelight (police and fire) Control Room operations.

Benefits & Rewards In return for your expertise, we support you with coaching and professional development at every step. To reward your hard work and dedication, Motorola Solutions provides a competitive rewards package:

• Financial Wellbeing: Competitive salary, performance bonus schemes, Defined Contribution Pension, and Employee Stock Purchase Plan (ESPP).
• Time Off & Balance: 25 days annual leave entitlement plus public bank holidays, two weeks additional holiday bonus pay, and flexible working options.
• Health & Medical: Private medical insurance, health and wellbeing support programs, and Employee Assistance Program (EAP).
• Perks & Protection: Life assurance, company car scheme options, enhanced maternity and paternity pay, corporate volunteering days, and employee discount portal access.

Ready to make a life-saving impact in public safety software? Apply now to join Motorola Solutions.

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Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

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