This is a Fully Remote Job
About Our Client:
The organization operates within the AI-powered marketing technology industry, addressing challenges marketers face in acquiring, growing, and retaining customers efficiently. It provides a unified marketing platform integrating identity, intelligence, and omnichannel activation, supported by one of the industry's largest proprietary databases and AI. This platform enables enterprise clients across various sectors to deliver personalized consumer experiences across multiple channels, enhancing marketing program results.
About the Opportunity:
The CUSTOMER SUCCESS MANAGER role focuses on driving client outcomes and revenue growth with publisher partners. This position owns a portfolio of accounts end-to-end, responsible for renewals, expansion, and maximizing long-term partner value. Acting as a strategic advisor, the manager aligns the platform's solutions with client business goals, ensuring strong adoption and measurable performance.
The role is accountable for revenue targets, pipeline development, and account health, balancing strategic planning with operational execution and proactive client engagement.
Responsibilities:
Manage renewals, upsell, and cross-sell within existing publisher accounts
Build and track a pipeline of expansion opportunities
Monitor account performance and identify risks and growth opportunities
Serve as the primary contact and trusted advisor for assigned accounts
Lead client communications, including business reviews and strategic planning
Understand partner KPIs, monetization strategies, and success metrics
Analyze campaign and platform data to provide data-driven recommendations
Identify and drive optimization initiatives with internal teams
Translate performance data into actionable insights aligned with client goals
Oversee account planning, reporting, and health tracking
Maintain CRM accuracy including opportunity tracking and forecasting
Lead platform demos, onboarding, and training to enhance adoption
Collaborate with Sales, Operations, Product, and Support teams for client success
Support RFP responses and strategic sales opportunities
Provide client feedback to inform product and operational improvements
Requirements:
4–7+ years in Customer Success, Account Management, or Publisher Partnerships
Proven ability to manage renewals and grow revenue within existing accounts
Strong client-facing skills influencing various stakeholder levels
Experience managing multiple accounts and competing priorities
Data-driven approach with strategic recommendation capability
Operational discipline with CRM tools (Salesforce preferred)
Excellent written and verbal communication skills
Preferred:
Background in digital media, ad tech, or publisher ecosystems
Understanding of Ad Serving, CRM data/audiences, Ad Tags, and ESPs
Basic HTML and campaign setup knowledge
Pay Range and Compensation Package:
The salary range for this role is $110,000 - $120,000.00, depending on location and experience.
Benefits & Perks:
Unlimited PTO
Medical insurance
Dental insurance
Vision insurance
Employee equity
Employee discounts
Virtual wellness classes
Pet insurance
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.