This is a Fully Remote Job
About Our Client:
The organization operates in the AI-powered marketing technology industry, addressing challenges marketers face in acquiring, growing, and retaining customers efficiently. It provides a unified marketing platform that integrates identity, intelligence, and omnichannel activation, supported by a large proprietary database and artificial intelligence. This platform enables enterprise clients to personalize consumer experiences across multiple channels, enhancing marketing program effectiveness.
About the Opportunity:
The CUSTOMER SUCCESS MANAGER will serve as a strategic advisor and primary contact for a portfolio of clients, driving customer engagement and platform adoption to achieve measurable business outcomes. This role is responsible for client retention and revenue growth by expanding platform usage and unlocking value from solutions. It directly supports sophisticated marketing teams in applying data-driven segmentation and omnichannel strategies to foster customer growth.
Responsibilities:
Manage client relationships as a trusted advisor
Own client retention, renewals, and expansion opportunities
Identify and drive increased platform adoption and revenue growth
Partner with clients to develop and execute data-driven marketing strategies
Guide clients in building customer journeys and lifecycle marketing programs
Lead regular client meetings including quarterly business reviews
Coordinate cross-functional teams to deliver client initiatives effectively
Translate client goals into actionable plans for internal teams
Promote adoption of new platform features and best practices
Provide client feedback to product and internal teams
Oversee billing, budgeting, and forecasting as needed
Ensure timely resolution of client issues
Requirements:
Bachelor’s degree in Marketing, Business, or related field
3 to 5 years of experience in Customer Success, Account Management, or digital marketing
Experience with email and digital marketing programs
Familiarity with marketing automation or ESP platforms
Knowledge of customer journey development and lifecycle marketing
Experience managing multi-channel or omnichannel campaigns
Strong communication, relationship management, organizational, and presentation skills
Proficiency in Excel, PowerPoint, and Word
Pay Range and Compensation Package:
The salary range for this role is $90,000 to $100,000 depending on location and experience.
Benefits & Perks:
Flexible paid time off
Medical, dental, and vision insurance coverage
Employee equity and stock purchase plan
Employee discounts, virtual wellness classes, and pet insurance
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.