We’re hiring on behalf of a SaaS business looking for a Customer Success Manager to support its growing partner network.
You’ll be the main point of contact for partners, helping them get started, understand the product and get the support they need.
Responsibilities
Manage day to day relationships with existing partners.
Coordinate onboarding and deliver product training.
Explain the product clearly to non-technical audiences.
Work with internal support and technical teams to resolve partner queries.
Keep partners informed and follow through on outstanding requests.
Qualifications
Experience in customer success, account management or a similar role.
Strong communication and relationship building skills.
Organised and comfortable managing multiple accounts and stakeholders.
Basic technical awareness and a willingness to learn.
Able to work independently in a fully remote team.
What’s in it for you?
€45-50k base salary, with potential to reach €55-60k depending on experience and scope.
Negotiable equity.
Variable compensation to be discussed.
Fully remote working from Europe.
A relationship-focused role with ownership of the partner experience.