Customer Success Manager

Customer Success Manager
Spanish speaking
Location: Remote — Europe or the AmericasAt MineHub, we’re transforming how the world’s largest producers, traders, and consumers manage raw material supply chains. Our solutions combine critical B2B marketplace functionality (handling high-volume transactions for global supply chains) with intuitive B2C design, enabling customers to streamline logistics, reduce costs, and build more resilient, sustainable operations through real-time data integration and predictive analytics.We're looking for a Customer Success Manager, fluent in Spanish, who's comfortable working with both enterprise and medium-size clients. You'll be responsible for creating transformative, long-term success for our customers as they adopt MineHub’s products across their organization. We're a small team, so you'll often work independently, understanding a customer's business and technical problems and making them successful on our platform. The role is highly cross-functional: you'll collaborate across CS, Product, Engineering, and Sales.

• Own all customer-facing aspects of new implementations for major enterprise accounts — from onboarding and configuration to go-live and beyond — coordinating multiple stakeholders across procurement, operations, and IT.
• Set goals and priorities together with your customers, then build and execute the plans needed to achieve those outcomes.
• Help customers and individual users get the most from our products and features: removing friction, improving productivity, and increasing satisfaction.
• Introduce new features and solutions to customers, and channel their feedback back to Product on what's working and what isn't.
• Grow revenue from your accounts by identifying upsell opportunities, and protect revenue by reducing churn risk through an outstanding customer experience. (This is not a quota-carrying role.)
• Advocate for your customers internally: driving product improvements, delivering on feature commitments, developing case studies, and helping eliminate bugs.

• Fluent Spanish (native or professional-level) and strong professional English. You'll work daily with Spanish-speaking enterprise clients and collaborate with our English-speaking global team.
• Comfortable with technical topics. You don't need to be an engineer, but you do need to get into the detail on data automations and logistics workflows, and explain them with confidence to both a customer's key decision-makers and the teams using the product day-to-day.
• Experience managing large, complex, enterprise-level accounts, including multiple stakeholders and multi-phase rollouts.
• You go above and beyond for your customers. You make sure users are delighted with our products, and you motivate others internally to deliver what customers need.
• You're a self-starter who embraces ambiguity. The right solution isn't always clear at the outset; you're happy iterating through ideas to find it.
• You can build relationships at multiple levels of an organization, navigating between the strategic buyers who choose MineHub and the day-to-day users across the company.
• You're solution-oriented. You seek to understand the problem a customer is trying to solve and propose options that address the root cause using our products and services.
• You can project-manage, balancing proactive and reactive work across multiple customers, and coordinating internally and externally to hit your goals.

• Contribute to transforming the global mining and metals supply chain through transparency, sustainability, and digitisation.
• Join a mission-driven team that values integrity, culture, collaboration, and long-term thinking in everything from customer relationships to code.
• Be part of a fast-growing company that combines startup energy with partnerships across major industry players worldwide.
• Enjoy the freedom to lead initiatives, own your accounts, and shape how the world's largest raw materials businesses experience our platform.

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