About worksphere – Pioneering the Future of Cloud‑Based High‑Performance Computing
worksphere is the industry leader in enterprise‑grade big compute, delivering cutting‑edge cloud high‑performance computing (HPC) platforms that power the most demanding workloads across a spectrum of sectors—from breakthrough startups to global automotive manufacturers. Our mission is to democratize access to massive computational power, enabling engineers, scientists, and data‑driven innovators to accelerate discovery, reduce time‑to‑market, and unlock new possibilities that were once confined to on‑premise supercomputers.
Headquartered in the heart of the technology corridor and operating globally, worksphere has built a reputation for relentless innovation, a collaborative culture, and a commitment to diversity and inclusion. Joining worksphere means becoming part of a forward‑thinking team that is reshaping the HPC landscape, turning traditional on‑premise clusters on their head, and delivering cloud‑native solutions that scale effortlessly.
Role Overview – Your Impact as a Customer Success Engineer
As a Remote Customer Success Engineer for worksphere, you will serve as the trusted technical advisor for a portfolio of named customers across North America. You will partner closely with customers, internal Solutions Architects, Product Management, and engineering teams to ensure a seamless, high‑value experience with our cloud HPC platform. Your deep technical expertise, empathy‑driven approach, and passion for solving complex problems will drive customer satisfaction, adoption, and long‑term success.
Key Responsibilities
Technical Relationship Ownership: Build and nurture trusted technical relationships with assigned customers, acting as the primary point of contact for all technical inquiries, escalations, and strategic guidance.
End‑to‑End Deployment Leadership: Lead the full lifecycle of customer deployments—from initial architecture design, through implementation, to “launch‑and‑learn” sessions and ongoing user training.
Collaborative Solution Planning: Partner with worksphere Solutions Architects to co‑design and execute successful deployments that align with each customer’s unique workflow, compliance requirements, and performance goals.
Technical Analysis & Advisory: Independently assess customers’ existing infrastructure, operational processes, and workload characteristics to recommend optimal migration pathways and cloud‑native enhancements.
Workflow Onboarding & Expansion: Facilitate the onboarding of new customer workflows, continuously identify opportunities to expand worksphere’s footprint, and champion the migration of additional workloads to the cloud.
Deep Domain Knowledge Development: Acquire and maintain an expert understanding of each customer’s specific HPC applications, simulation tools, and industry‑specific challenges.
Digital Transformation Enablement: Guide customers in defining and executing digital transformation strategies that shift workloads from on‑premise environments to worksphere’s scalable cloud platform.
Thought Leadership & Advocacy: Represent worksphere at conferences, user groups, webinars, and industry events, delivering compelling presentations that showcase customer success stories and platform capabilities.
Product Feedback Loop: Collaborate closely with Product Management and engineering to provide actionable feedback, influencing the evolution of our ScaleX platform to better serve engineers in the cloud.
Essential Qualifications – What You Bring to the Table
Customer‑Centric Mindset: A proven track record of placing customer success at the forefront of every decision, with a genuine passion for delivering value.
Empathy‑Driven Problem Solving: Ability to listen actively, understand nuanced technical challenges, and craft solutions that resonate with diverse stakeholder groups.
Technical Experience: Minimum of 2 years in a customer‑facing role involving software, hardware, or cloud technologies, demonstrating hands‑on troubleshooting and solution delivery.
Educational Foundation: Bachelor’s degree in Engineering, Computer Science, Mathematics, Physics, or a closely related field (or equivalent practical experience).
Eligibility: Must be a U.S. Person, authorized to work in the United States without sponsorship.
Preferred Qualifications – Elevating Your Profile
3+ years of enterprise‑level cloud, hardware, or software technical experience, preferably within a SaaS or platform‑as‑a‑service environment.
Demonstrated knowledge of at least one high‑performance computing discipline (e.g., CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir Simulation, Media Rendering, Machine Learning, Financial Modeling).
Experience engaging with enterprise customers across verticals such as aerospace, automotive, life sciences, oil & gas, semiconductor, electronic design automation (EDA), or federal/government sectors.
Hands‑on familiarity with leading HPC simulation packages (e.g., ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD).
Exceptional presentation skills, capable of translating complex technical concepts into clear, compelling narratives for both technical and non‑technical audiences.
Advanced degree (M.S. or Ph.D.) in Engineering, Computer Science, or a related discipline is highly desirable.
Proven ability to manage multiple, complex projects simultaneously while coordinating cross‑functional teams across different geographic locations.
Solid understanding of HPC scheduling systems, IaaS cloud models, scripting languages (Python, Bash, PowerShell), and how these tools integrate into customer workflows.
Core Skills & Competencies for Success
Technical Acumen: Deep familiarity with cloud infrastructure (AWS, Azure, GCP), containerization (Docker, Kubernetes), and HPC resource management.
Communication Excellence: Clear, concise, and persuasive written and verbal communication, tailored to diverse audiences.
Analytical Problem Solving: Ability to dissect complex technical issues, identify root causes, and deliver pragmatic, scalable solutions.
Collaboration & Influence: Strong teamwork orientation with the capacity to influence product direction and internal processes through constructive feedback.
Adaptability: Thrive in a fast‑moving, remote environment, balancing competing priorities while maintaining high quality standards.
Customer Advocacy: Champion the voice of the customer within worksphere, ensuring that product enhancements align with real‑world needs.
Career Growth & Learning Opportunities
worksphere invests heavily in the professional development of its team members. As a Customer Success Engineer, you will have access to:
Mentorship from senior technical leaders and seasoned Solutions Architects.
Continuous learning programs covering advanced HPC concepts, cloud architecture, and emerging simulation technologies.
Opportunities to earn industry‑recognized certifications (e.g., AWS Certified Solutions Architect, Certified Kubernetes Administrator).
Clear career pathways toward senior technical advisory roles, product management, or specialized engineering tracks.
Participation in cross‑functional innovation labs where you can prototype new features and influence the product roadmap.
Work Environment & Culture at worksphere
Our remote‑first culture empowers you to work from anywhere in the United States while staying deeply connected to a vibrant, inclusive community. worksphere values:
Diversity & Inclusion: A workplace where every voice is heard, and diverse perspectives drive innovation.
Collaboration: Regular virtual “coffee chats,” team‑wide hackathons, and cross‑departmental brainstorming sessions foster a sense of belonging.
Work‑Life Balance: Flexible schedules, generous paid time off, and a results‑oriented mindset that respects personal commitments.
Innovation Mindset: A culture that encourages experimentation, celebrates learning from failures, and rewards creative problem‑solving.
Compensation, Perks & Benefits
worksphere offers a competitive total rewards package designed to attract and retain top talent:
Base Salary: $110,000 – $160,000 USD, commensurate with experience and expertise.
Equity Participation: Stock options that align your success with the company’s growth trajectory.
Health & Wellness: Comprehensive medical, dental, and vision coverage, plus mental‑health resources.
Retirement Planning: 401(k) plan with company matching contributions.
Professional Development: Annual education stipend, conference attendance budget, and access to online learning platforms.
Remote Work Support: Home office allowance, high‑speed internet reimbursement, and ergonomic equipment provision.
Paid Time Off: Generous vacation policy, sick leave, and holidays, plus additional days for volunteering.
Employee Resource Groups: Communities focused on women in tech, LGBTQ+ allies, veterans, and multicultural networking.
Equal Opportunity Commitment
worksphere is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applications are welcomed from candidates of any race, gender, disability, religion, sexual orientation, or age.
Application Process & Next Steps
If you are ready to champion the next generation of cloud HPC, build lasting customer relationships, and drive digital transformation across industry‑leading organizations, we want to hear from you. Click the link below to submit your application, and let’s shape the future of high‑performance computing together.
Apply for this job