Position: Customer Success Engineer (Remote - US)
Overview
We are seeking a Customer Success Engineer in the United States for Censys, posted by Jobgether. The role combines technical expertise with client-facing problem-solving in a fast-growing environment. You will act as a trusted advisor and subject matter expert throughout the customer journey—from onboarding and implementation to adoption and ongoing support. You will work with a dedicated Customer Success team to guide customers, troubleshoot complex issues, and share best practices to maximize value from products and integrations.
A proactive, resourceful, and customer-focused mindset is essential to improve client outcomes, satisfaction, and long-term retention.
Base pay range
$/yr - $/yr
Responsibilities
• Partner with the Customer Success organization to deliver a world-class customer experience.
• Respond to and resolve high-volume support requests, from simple questions to complex technical challenges.
• Guide customers through operational workflows to accelerate time to value and ensure smooth product adoption.
• Assist with deployment, testing, troubleshooting, and advice on integrations such as Cloud Connectors, Splunk, Jira, and Service Now.
• Act as a trusted advisor and advocate for customers, influencing product roadmap and improvements.
• Become a subject matter expert for specific areas of the platform, providing guidance and mentorship to colleagues as needed.
• Collaborate cross-functionally to escalate and resolve technical issues efficiently.
Qualifications
• 2+ years of experience in a technical, customer-facing role.
• Basic knowledge of security tools, cloud providers, and the information security industry.
• Understanding of common network protocols such as HTTPS, SSH, SMTP, FTP, SMB, RDP, and SSL/TLS certificates.
• Comfort using REST APIs and Python for troubleshooting and automation tasks.
• Excellent communication, presentation, organizational, and troubleshooting skills.
• Self-starter with the ability to multi-task in a high-pressure, fast-paced, and high-growth environment.
• Resourceful problem solver with a proactive, "we-can-do-this" attitude.
• Strong desire to work closely with customers and help build easy-to-use applications and integrations.
Benefits
• Competitive base salary: $110,000-$130,000 USD for high-cost-of-living locations; $88,000-$105,000 USD for other locations, plus bonus eligibility and equity.
• Comprehensive benefits effective from day one, including health, dental, vision, and 401(k) match.
• Fully remote role with flexibility to work from Eastern or Central Time Zones within the U.S.
• Opportunity to collaborate with top-tier customers and contribute directly to product impact and innovation.
• Dynamic, high-growth environment with opportunities to expand technical and professional expertise.
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