This is a Fully Remote Job
1. About Our Client:
The organization operates in the data security industry, focusing on addressing the challenge of securing data in the cloud era. It provides a cloud-native data security platform designed to enable businesses to protect their data, support agile collaboration, and pursue new business opportunities. Serving security teams at leading global enterprises, including a growing list of Fortune 1000 companies, the organization is positioned at the forefront of emerging data security needs in cybersecurity.
2. About the Opportunity:
The
Customer Success Engineer
will play a pivotal role in enhancing customer satisfaction and maximizing the value customers derive from the data security platform. This position is responsible for driving adoption, resolving technical challenges, and fostering long-term relationships to ensure customers achieve their business and technology goals. The role involves direct client engagement, including travel, to support onboarding, training, and ongoing success initiatives.
3. Responsibilities:
Act as the primary technical expert on the data security platform.
Establish trusted advisor relationships with customers at all organizational levels.
Lead customer onboarding and training to drive platform adoption.
Understand customer needs and design tailored solutions aligning with their business outcomes.
Ensure customers maximize their return on investment through sustained platform engagement.
Identify and resolve obstacles impacting customer success, collaborating with internal teams.
Advocate for customer feedback to influence product development and roadmap.
Support customer education using self-paced training resources.
Troubleshoot and resolve technical issues affecting customers.
Monitor and report on customer health and usage metrics.
Develop joint success plans with customers.
Document and share best practices internally and externally.
Mentor team members and assist in their professional growth.
Participate in hiring processes to onboard new talent.
Conduct Quarterly Business Reviews to assess progress and identify improvement areas.
4. Requirements:
Associate degree or equivalent experience required; Bachelor’s degree in Computer Science or related field preferred.
12 years of experience with strong project management skills.
Ability to thrive in a fast-paced, ambiguous startup environment.
Proven track record in driving revenue growth, customer satisfaction, feature adoption, and retention.
Experience collaborating with development teams.
Proficiency in SQL, scripting languages (e.g., Python), and cloud environments.
At least 3 years hands-on experience with data and cloud technologies including databases, cloud infrastructure, networking, IAM, and permissions.
Familiarity with APIs, web services, and programming or scripting languages.
Preferred expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
Previous technical customer-facing role experience in a software company.
Demonstrated ability to manage customer relationships through onboarding, renewals, and expansions.
Self-motivated and proactive team player focused on customer loyalty.
Strong interpersonal skills for building and maintaining strategic relationships.
Clear and effective verbal and written communication skills.
Experience leading executive meetings and technical workshops.
Ability to work independently on complex tasks with limited documentation, seeking support for more complex issues as needed.
5. Pay Range and Compensation Package:
Compensation Range: $140,000-$160,000.
This range represents total compensation and may include incentives, equity, or benefits as applicable.
Equal Opportunity Statement:
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.