Description
We're looking for a Customer Success Engineer to own enterprise customer accounts end-to-end, driving adoption, demonstrating product value, and delivering tangible security outcomes. This role blends account management with technical delivery: ensuring smooth deployments, operational readiness, and long-term success. Ideal candidates have a strong technical foundation, experience with identity solutions, infrastructure, and API-driven environments, and thrive in early-stage companies. You'll partner with customers, engineers, and product teams to turn business requirements into successful implementations.
What you’ll do:
- Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
- Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
- Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
- Manage renewals and reduce churn through proactive engagement.
- Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed).
- Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
- Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
- Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.
Requirements
What you’ll bring:
- Proven experience in a technical, customer-facing role, ideally at an early-stage startup in IAM or cybersecurity.
- Strong problem-solving skills with a customer-first mentality and a passion for delivering exceptional service and ensuring long-term success.
- Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).
- Proficiency with APIs and scripting tools like Python, with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments.
- Strong ability to define and implement success metrics to measure customer engagement and retention.
- Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership.
- A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.
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