Join Wordly's fast-growing global team!
Wordly is seeking a Customer Success Associate (Technical Support Level 1 or 2) to help our customers achieve success being on the front lines of our support processes and by turning their content into a customized glossary of terms. Reporting to the Director, Customer Success & Support, manage our ticketing and customer resolution process as well as our emergency phone line. You will also receive a variety of materials which you will prepare and process using our suite of glossary development tools. Success for you means helping our clients deliver flawless events!
Why join Wordly?
We are an energetic and dynamic startup growing fast in a hot market.
We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide.
We deeply care about system performance and happy customers.
We are a team of industry veterans and senior tech pros who prioritize performance and ease of use over anything else.
We embrace remote work and a great work-life balance.
Who you are:
You’re a recent graduate looking to get started in AI and the tech industry
You’re used to working with data from a variety of resources
You have a strong understanding of databases and working with large amounts of data
You’re an expert researcher
You’re a self-starter who always looks to take your work to the next level
You’re eagle-eyed and have a strong attention to detail
Strong English skills both written and verbal are critical to success. Internally, English is our designated language for team communication and our customers primarily communicate with us in English too. Speaking other languages is an asset (we are an interpretation company, after all!)
We work remotely. You can be located anywhere in the US, Canada, or the UK. Your hours will be aligned closest to GMT working hours.
You are someone with a high level of enthusiasm, curiosity, initiative, commitment, and professionalism.
But most of all: You’re excited about joining a team that works hard and cares about delivering awesome results!
What you’ll be doing:
Glossary Development (70%)
Solicit and receive program materials from customers
Prepare materials for processing
Process materials using our suite of glossary development tools
Review and validate processed glossaries, including via human and machine testing
Provide technical and consultative support to our customers
Guide customers on best practices when using Wordly
Assist the Customer Success Team with workflows and data for accurate tracking and reporting to different stakeholders.
Frontline Support (30%)
Triage inbound support requests
Use internal and public-facing knowledge bases to provide timely and accurate answers to support requests
Assist the Sales team with data requests
As Wordly is growing rapidly, applicants may be retained and evaluated for additional open positions.
Located in Los Altos, California, Wordly is an exciting tech startup that is looking to grow its engineering and GTM teams! From virtual meetings to large, in-person conference venues, Wordly strives to provide high quality, real-time translation services in 50+ languages to anyone, anywhere.
Wordly caters to numerous customers around the world which include local organizations and businesses; government entities; Fortune 500 companies; and much, much more. While this is a fully remote position, office space in Los Altos, California is available for San Francisco Bay Area residents that wish to utilize it.
To learn more about Wordly visit www.wordly.ai and follow us on our LinkedIn page.
Recent graduate with strong database and data handling skills, expert research abilities, attention to detail, and strong written and verbal English.
Key Responsibilities
- developing glossaries
- providing technical support
- triaging support requests
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — United States or Canada or United Kingdom
- Languages: English
About Wordly
A tech startup providing real-time translation services in 50+ languages. — Industry: Information Technology