About the Company
Enter is focused on reimagining healthcare operations through automation and AI. Its Enter RCM platform automates the revenue cycle end-to-end, while Ctrl Enter uses LLM-powered workflows and intelligent automation within healthcare operations.
About the Role
Enter is hiring a Technical Customer Success Associate to serve as the primary point of contact for client accounts while working across customer success, project execution, and AI-enabled workflows. The role combines relationship management with implementation work and hands-on use of AI tools to address client needs and improve operational efficiency.
You will manage client relationships, coordinate implementations, use LLMs and internal automations in your daily work, and collaborate with Product and Engineering. The position is also designed as a growth opportunity, with potential pathways into Product Management, Solutions Engineering, Sales, or Operations based on skills and performance.
Key Responsibilities
Serve as the primary point of contact for healthcare clients.
Lead frequent client meetings, business reviews, and day-to-day account communication.
Manage onboarding timelines, feature rollouts, and cross-functional implementation deliverables.
Use LLMs, custom agents, and internal automations to solve client challenges.
Analyze operational metrics and streamline client communication and workflows.
Gather structured client feedback and identify manual process bottlenecks.
Work directly with Product and Engineering teams to help scope new AI features.
Build strong client relationships and maintain clear communication throughout implementations.
Track project details and timelines to keep complex initiatives moving forward.
Required Qualifications
Strong client-facing communication skills and the ability to build rapport quickly.
Highly organized approach to managing details, timelines, and projects.
Hands-on use of AI tools such as ChatGPT, Claude, or custom GPTs.
Natural interest in using AI and automation to improve workflows.
Strong interest in developing customer success expertise and growing into technical, commercial, or product-oriented roles.
Preferred Qualifications
1–2+ years of experience in a customer-facing or project management role within B2B SaaS.
Experience with project management platforms such as Notion, Asana, Linear, Jira, or Monday.com.
Technical curiosity demonstrated through experience with APIs, light Python or JavaScript scripting, custom agents, or no-code automations.
Healthcare experience is not required.
Why This Role Is Different
AI is a core part of the role, with production AI tools used to scale day-to-day work.
Direct cross-functional exposure to Product, Engineering, and Go-To-Market teams.
Potential growth pathways into Engineering, Product, Solutions, or Sales based on individual strengths and achievements.
Salary & Benefits
Base salary: $65,000–$85,000.
Performance bonus: 5–10%.
Medical, dental, and vision coverage.
Generous paid time off.
100% remote within the U.S.