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Welcome to brighthush – Where Data Meets Innovation
At brighthush, we’re not just building software; we’re redefining the future of vehicle reimbursement. Our mission is to empower businesses across North America with intelligent, fully automated solutions that turn complex data into actionable insights. By marrying cutting‑edge analytics with user‑friendly interfaces, we help our clients streamline operations, reduce costs, and unlock new growth opportunities. If you’re passionate about data, thrive in a fast‑paced environment, and want to see the tangible impact of your work, brighthush is the place to be.
Why This Role Matters
The Customer Success Associate sits at the nexus of data, strategy, and client relationships. While you won’t own a book of business, your analytical rigor and storytelling skills will directly influence renewal negotiations, audit outcomes, and expansion conversations. Your work will shape how our clients view their vehicle programs and drive the next wave of innovation at brighthush.
Key Responsibilities
- Data‑Driven Insight Generation: Partner with Customer Success Managers (CSMs) to identify data requirements for renewals, quarterly business reviews (QBRs), audits, and expansion discussions.
- Reporting Excellence: Become the subject‑matter expert on brighthush’s reporting ecosystem, delivering accurate, actionable reports on a regular cadence.
- Advanced Excel Mastery: Clean, compare, and analyze program data using advanced formulas, pivot tables, and automation techniques. Verify results through rigorous cross‑checks.
- Custom Analysis: Prepare mileage band audits, run‑rate analyses, and other bespoke reports that help CSMs assess program performance and uncover growth opportunities.
- Storytelling & Recommendations: Translate raw data into compelling narratives, crafting recommendations that resonate with clients during key conversations.
- Ad‑hoc Reporting: Develop tailored reports for specific client needs and document recurring requirements for future reuse.
- Data Integrity Champion: Maintain a high level of data quality, ensuring all analyses are reproducible, transparent, and aligned with brighthush’s quality standards.
- Cross‑Functional Collaboration: Participate in product enhancement initiatives, customer onboarding projects, and continuous improvement efforts.
- Process Optimization: Identify bottlenecks in reporting workflows and propose solutions that increase efficiency and accuracy.
- Stakeholder Communication: Communicate findings, timelines, and expectations clearly to internal teams and external clients.
Essential Qualifications
- Experience: 1–3 years in an operations, reporting, or data‑focused role (e.g., Operations Assistant, Reporting Coordinator, Data Specialist, Junior Data Analyst).
- Excel Proficiency: Advanced skills in data cleaning, pivot tables, VLOOKUP, INDEX/MATCH, Power Query, and VBA automation.
- Attention to Detail: A meticulous approach to data validation, using cross‑checks and critical thinking to ensure accuracy.
- Communication Skills: Strong active listening and collaboration abilities; adept at translating business requirements into data solutions.
- Time Management: Proven ability to juggle multiple deadlines, communicate progress, and set realistic expectations with stakeholders.
- Curiosity & Analytical Mindset: Passion for understanding how data informs customer programs and the ability to explain findings in clear, non‑technical language.
- Learning Agility: Eagerness to deepen knowledge of brighthush’s products, reporting tools, and reimbursement programs.
Preferred Qualifications
- Experience with data visualization tools such as Power BI, Tableau, or Looker.
- Knowledge of vehicle reimbursement regulations and industry best practices.
- Background in customer success, account management, or a related field.
- Experience working in a fast‑paced, remote environment with a distributed team.
- Familiarity with SQL or other database querying languages.
Skills & Competencies
- Data Analysis & Interpretation
- Excel Mastery (Pivot Tables, VLOOKUP, INDEX/MATCH, Power Query, VBA)
- Reporting & Dashboard Development
- Stakeholder Management & Communication
- Problem‑Solving & Critical Thinking
- Project Management & Time Management
- Adaptability & Continuous Learning
- Customer‑Centric Mindset
- Technical Writing & Documentation
Career Growth & Learning Opportunities
At brighthush, every role is a stepping stone to greater responsibility. As a Customer Success Associate, you’ll:
- Gain hands‑on experience with our flagship product suite and the data that powers it.
- Work closely with senior CSMs and executive leadership, gaining insight into strategic account management.
- Receive mentorship from seasoned professionals committed to your development.
- Follow clear pathways to advance into Customer Success Manager, Product Analyst, or Customer Success Lead roles.
- Access internal learning resources, industry conferences, and certifications to accelerate your career.
- Participate in cross‑functional projects that broaden your skill set beyond data analysis.
- Contribute to product roadmap discussions, influencing the future direction of brighthush’s solutions.
Work Environment & Culture
brighthush is a fully remote, flexible‑work‑hours organization that values trust, autonomy, and results. Our culture is built on:
- Extreme Ownership: Every team member is empowered to make decisions that drive value.
- Collaborative Spirit: We celebrate diverse perspectives and encourage open dialogue.
- Continuous Improvement: We iterate on processes, tools, and products to stay ahead of the curve.
- Work‑Life Balance: Unlimited paid time off and flexible schedules help you recharge and stay productive.
- Community & Inclusion: We foster an inclusive environment where every voice is heard and every idea is valued.
- Innovation & Impact: Your work directly influences our clients’ success and the evolution of our platform.
Compensation & Benefits
While specific figures may vary based on experience, we offer a competitive base salary range of CAD 55,000 – 65,000 per year, complemented by a comprehensive benefits package that includes:
- Fully remote work with flexible hours.
- Unlimited paid time off—no cap on vacation days.
- Comprehensive medical, dental, and vision coverage.
- Health and Wellness Spending Account: $3,000 annually to support your overall wellbeing.
- Healthcare Spending Account for out‑of‑pocket medical expenses.
- Employee Assistance Program (EAP) for mental health and life‑balance support.
- Professional development stipend for courses, certifications, and conferences.
- Equity or stock‑option program (subject to company policy).
- Regular performance bonuses tied to company and individual metrics.
Why You’ll Love Working at brighthush
We’re more than a tech company; we’re a community of innovators passionate about making a difference. If you thrive in a fast‑paced environment, take extreme ownership, and constantly push yourself and your work to be the best, you’ll fit right in. You’ll be surrounded by teammates who genuinely care about the work, our customers, and each other’s success. Together, we set ambitious goals, celebrate wins, and learn from every challenge.
Equal Opportunity Employer
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All candidates will be considered without regard to race, ancestry, place of origin, color, ethnic origin, language, citizenship, creed, religion, gender identity, sexual orientation, age, marital status, disability, or financial status. If you require accommodations during the recruitment process, please let us know.
Ready to Make an Impact?
If you’re excited to join a forward‑thinking team, grow your career in customer success, and make a tangible impact on our clients’ success, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting future with brighthush.
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