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About brighthush
brighthush is a trailblazing technology company that is redefining how businesses manage vehicle reimbursement. By combining intelligent data analytics with fully automated software, we empower organizations to create the most comprehensive, efficient, and future‑proof vehicle programs in North America. Our mission is simple yet bold: to deliver the smartest, most intuitive solutions that allow companies to focus on what truly matters—growth, innovation, and the people who drive their success.
Why Join brighthush?
At brighthush, you’ll be part of a small but mighty team that thrives on curiosity, ownership, and relentless improvement. We’re not just building software; we’re building a culture where every voice is heard, every idea is tested, and every success is celebrated. If you’re ready to accelerate your career, take on real challenges, and see the tangible impact of your work, you’ll find a home here.
Role Overview
The Customer Success Associate is the linchpin that connects our Customer Success Operations, Customer Success Managers (CSMs), and the data that drives our clients’ decisions. You will be responsible for preparing, analyzing, and interpreting program data to support renewals, audits, and expansion conversations. While you won’t own a book of business, your insights will directly influence the strategic conversations that shape our clients’ future with brighthush.
Key Responsibilities
- Collaborate with CSMs to understand the objectives of upcoming renewals, program reviews, quarterly business reviews, and audits, and identify the data required for each engagement.
- Become a subject‑matter expert in brighthush’s reporting tools, setting up and delivering accurate, actionable reports on a regular cadence.
- Leverage advanced Excel skills to clean, compare, and analyze program data, investigate discrepancies, and verify results through rigorous cross‑checks.
- Prepare mileage band audits, run rate analyses, and other custom reports that help CSMs assess program performance and identify growth opportunities.
- Work closely with CSMs to interpret findings, craft compelling narratives, and shape recommendations that will be presented to clients during key conversations.
- Develop ad‑hoc reports tailored to specific client needs and document recurring reporting requirements for future reuse.
- Maintain a high level of data integrity, ensuring that all analyses are reproducible, transparent, and aligned with brighthush’s quality standards.
- Participate in cross‑functional initiatives, such as product enhancements, customer onboarding, and continuous improvement projects.
Essential Qualifications
- 1–3 years of experience in an operations, reporting, or data‑focused role (e.g., Operations Assistant, Reporting Coordinator, Data Specialist, Junior Data Analyst).
- Proficient in Microsoft Excel, including data cleaning, pivot tables, advanced formulas, and automation techniques.
- Exceptional attention to detail and a commitment to accuracy—using formulas, cross‑checks, and critical thinking to validate every result.
- Strong active listening and collaboration skills; able to ask clarifying questions and translate business requirements into data solutions.
- Demonstrated ability to juggle multiple deadlines, communicate progress, and set realistic expectations with stakeholders.
- Curiosity about how data informs customer programs and the ability to explain findings in clear, non‑technical language.
- Learning agility and a passion for deepening knowledge of brighthush’s products, reporting tools, and reimbursement programs.
Preferred Qualifications
- Experience with data visualization tools such as Power BI, Tableau, or Looker.
- Knowledge of vehicle reimbursement regulations and industry best practices.
- Background in customer success, account management, or a related field.
- Experience working in a fast‑paced, remote environment with a distributed team.
Skills & Competencies
- Data Analysis & Interpretation
- Excel Mastery (Pivot Tables, VLOOKUP, INDEX/MATCH, Power Query)
- Reporting & Dashboard Development
- Stakeholder Management & Communication
- Problem‑Solving & Critical Thinking
- Project Management & Time Management
- Adaptability & Continuous Learning
Career Growth & Learning Opportunities
At brighthush, we view every role as a stepping stone toward greater responsibility. As a Customer Success Associate, you’ll gain:
- Hands‑on experience with our flagship product suite and the data that powers it.
- Direct exposure to senior CSMs and executive leadership, providing insight into strategic account management.
- Mentorship from seasoned professionals who are committed to your development.
- Clear pathways to advance into Customer Success Manager, Product Analyst, or Customer Success Lead roles.
- Access to internal learning resources, industry conferences, and certifications.
Work Environment & Culture
brighthush is a fully remote, flexible‑work‑hours organization that values trust, autonomy, and results. Our culture is built on:
- Extreme ownership: Every team member is empowered to make decisions that drive value.
- Collaborative spirit: We celebrate diverse perspectives and encourage open dialogue.
- Continuous improvement: We iterate on processes, tools, and products to stay ahead of the curve.
- Work‑life balance: Unlimited time off and flexible schedules help you recharge and stay productive.
Compensation & Benefits
Base Salary: CAD 55,000 – 65,000 per year (commensurate with experience and skill level). In addition to a competitive base, we offer:
- Remote work with flexible hours.
- Unlimited paid time off—no cap on vacation days.
- Comprehensive medical, dental, and vision coverage.
- Health and Wellness Spending Account: $3,000 annually to support your overall wellbeing.
- Healthcare Spending Account for out‑of‑pocket medical expenses.
- Employee Assistance Program (EAP) for mental health and life‑balance support.
- Professional development stipend for courses, certifications, and conferences.
- Equity or stock‑option program (subject to company policy).
Why You’ll Love Working at brighthush
We’re not just a tech company; we’re a community of innovators who are passionate about making a difference. If you thrive in a fast‑paced environment, take extreme ownership, and constantly push yourself and your work to be the best, you’ll fit right in. You’ll be surrounded by teammates who genuinely care about the work, our customers, and each other’s success. Together, we set ambitious goals, celebrate wins, and learn from every challenge.
Equal Opportunity Employer
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All candidates will be considered without regard to race, ancestry, place of origin, color, ethnic origin, language, citizenship, creed, religion, gender identity, sexual orientation, age, marital status, disability, or financial status. If you require accommodations during the recruitment process, please let us know.
Ready to Apply?
If you’re excited to join a forward‑thinking team, grow your career in customer success, and make a tangible impact on our clients’ success, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting future with brighthush.
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