Required Qualifications and Skills
4+ years of experience in software engineering, Site Reliability Engineering (SRE), DevOps, support engineering, or solutions engineering.
Hands-on experience with observability platforms such as Datadog, Splunk, Elastic, Grafana, or New Relic.
Strong knowledge of Kubernetes, cloud infrastructure, and OpenTelemetry.
Experience with logs, metrics, traces, data ingestion, monitoring, and observability pipelines.
Proficiency in SQL, configuration files, and technical troubleshooting.
Experience with proofs of concept (POCs), pilot projects, technical implementations, production deployments, or platform migrations.
Strong customer-facing communication, technical consulting, and stakeholder management skills.
Ability to explain complex technical concepts to engineers, technical leaders, and executives.
Strong problem-solving, organizational, and relationship-building skills.
Understanding of customer onboarding, product adoption, customer retention, and expansion opportunities.
Ability to manage multiple customer engagements and technical projects simultaneously.
Availability to work remotely with overlapping US collaboration hours.
Willingness to travel occasionally for customer meetings, events, and team offsites.
Preferred Qualifications
Experience in Customer Success, Technical Account Management (TAM), or Solutions Architecture.
Experience migrating customers from existing observability platforms.
Knowledge of cloud-native architecture and distributed systems.
Experience creating technical documentation, onboarding guides, and migration runbooks.