This is a Fully Remote Job
About Our Client:
The organization operates in the digital experience sector, specializing in customer engagement solutions through the Adobe Experience Cloud. It addresses challenges in designing, building, and optimizing connected commerce and content experiences for global brands. The company provides end-to-end services across commerce, content, analytics, and customer insights, serving industries such as healthcare, retail, and manufacturing.
Positioned at the intersection of strategy and execution, the organization aims to solve complex digital transformation challenges and drive measurable business results.
About the Opportunity:
The CUSTOMER SUCCESS ADVISOR role is focused on driving customer adoption, value realization, and long-term success for a portfolio of Adobe Experience Cloud clients. This position plays a critical part in managing client relationships, measuring value, and engaging stakeholders to accelerate customer maturity. The role supports retention and expansion efforts by identifying opportunities aligned with client objectives and ensuring measurable business outcomes throughout the engagement lifecycle.
Responsibilities:
Lead proactive customer outreach and maintain account health using digital engagement models
Understand customer business objectives and define success criteria
Build and maintain relationships with key operational stakeholders
Translate client goals into value realization programs with clear metrics and milestones
Conduct diagnostics and monitor adoption trends, ROI, and key performance indicators
Develop use cases aligned with customer needs
Identify attrition risks and uncover opportunities early
Surface upsell opportunities and coordinate with sales and ecosystem partners
Deploy digital programs such as thought leadership, events, and training
Communicate effectively across business, technical, and executive audiences
Provide structured documentation and maintain account health summaries
Troubleshoot adoption challenges and escalate technical issues as necessary
Intervene proactively to mitigate attrition risk and develop retention plans
Requirements:
Bachelor’s degree
6-8 years of experience in customer success, account management, or consulting
Experience with value realization, ROI tracking, and success metrics
Ability to translate data into actionable insights and facilitate workshops
Familiarity with customer success tools such as Gainsight
Strong communication and analytical skills
Understanding of change management principles
Knowledge of Adobe Experience Cloud or similar platforms
Pay Range and Compensation Package:
The base salary range for this position is $165,000-$200,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.
Benefits & Perks:
Medical insurance
Dental insurance
Vision insurance
401(k)
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.