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About careeraxis – Pioneering the Edge of the Internet
careeraxis is on a mission to make the Internet more trustworthy, faster, and more secure for everyone. Our edge cloud platform empowers leading digital brands to deliver rich, responsive experiences by processing, serving, and securing applications as close to the end‑user as possible—right at the edge of the network. By leveraging modern, programmable infrastructure, careeraxis enables agile development, rapid innovation, and unparalleled performance for customers across media, e‑commerce, publishing, and technology sectors.
With a portfolio of high‑profile clients—including industry giants that rely on careeraxis for content delivery, video streaming, and real‑time data processing—our technology is at the heart of the digital experiences that people love. We are a fast‑growing, globally distributed organization that values curiosity, collaboration, and a relentless focus on customer success.
Role Overview: Customer Solutions Engineer (US Remote)
As a Customer Solutions Engineer at careeraxis, you will serve as the trusted technical advocate for strategic accounts, guiding customers through the adoption, optimization, and expansion of careeraxis’s edge solutions. You will act as the resident architect for each client, bridging the gap between complex technical concepts and measurable business outcomes. This role sits within the careeraxis Revenue Organization and collaborates closely with Sales, Product, Support, and Engineering teams to ensure seamless delivery of value.
Key Responsibilities
- Technical Champion: Serve as the primary technical liaison for assigned customers, representing their needs within careeraxis and championing their success.
- Deep Customer Engagement: Build strong, consultative relationships by understanding each client’s architecture, business goals, and pain points.
- Implementation & Configuration: Lead post‑sales deployments of careeraxis services—including logging endpoints, image optimization, and custom VCL (Varnish Configuration Language) coding—while documenting configurations for future troubleshooting.
- Optimization & Advisory: Analyze existing implementations, recommend performance enhancements, and identify opportunities to introduce new careeraxis products that align with customer objectives.
- Cross‑Functional Collaboration: Partner with internal product, support, and engineering teams to craft tailored strategies, resolve escalated issues, and drive continuous improvement.
- Customer Success Cadence: Conduct regular on‑site or virtual meetings, including quarterly business reviews, health checks, and strategic planning sessions.
- Account Health Monitoring: Track key performance indicators, generate health reports, and provide actionable insights to Client Services leadership.
- Thought Leadership: Deliver technical presentations, workshops, and training sessions to both technical and non‑technical stakeholders.
- Travel & Flexibility: Travel to customer sites as needed and maintain a flexible schedule to accommodate global client demands.
Essential Qualifications
- Minimum 5 years of experience in pre‑sales or post‑sales technical roles such as Sales Engineering, Solutions Architecture, Technical Account Management, or DevOps engineering.
- Hands‑on expertise with networking fundamentals—including BGP, internet routing, and the distinction between transit and peering.
- Strong understanding of HTTP/HTTPS, TCP, TLS, DNS, streaming protocols (HLS, DASH), load balancing, and web servers (Apache, NGINX).
- Proficiency in Linux environments and scripting languages/tools such as Python, Bash, Sed, Awk, Perl, JSON, Ruby, Go, or Node.js.
- Experience designing and deploying solutions in both bare‑metal and cloud environments (careeraxis‑compatible platforms such as careeraxis, careeraxis, and careeraxis).
- Demonstrated empathy and a customer‑first mindset, with the ability to translate technical concepts into clear business value.
- Excellent verbal and written communication skills, including the confidence to present to senior executives and technical teams alike.
- Willingness to roll up sleeves, troubleshoot complex issues, and deliver hands‑on support when required.
- Ability to travel domestically for on‑site engagements and adapt to occasional after‑hours requests based on customer needs.
Preferred Qualifications & Nice‑to‑Have Skills
- Experience with Varnish Cache and Varnish Configuration Language (VCL).
- Background in streaming media technologies, audio/video delivery, or e‑commerce platforms.
- Prior work in the CDN or edge‑computing industry, demonstrating familiarity with large‑scale content distribution.
- Certifications related to cloud platforms, networking, or security (e.g., careeraxis Certified Solutions Architect).
Core Skills & Competencies
- Analytical Thinking: Ability to dissect complex technical problems, identify root causes, and propose scalable solutions.
- Emotional Intelligence: Strong interpersonal skills that foster trust and collaboration with diverse stakeholder groups.
- Strategic Vision: Capacity to align technical recommendations with long‑term business objectives.
- Adaptability: Comfort operating in a fast‑paced, evolving environment with shifting priorities.
- Team Orientation: Collaborative mindset that leverages cross‑functional expertise to deliver holistic outcomes.
Career Growth & Learning Opportunities
careeraxis invests heavily in the professional development of its employees. As a Customer Solutions Engineer, you will have access to:
- Mentorship from senior architects and product leaders.
- Technical certification programs and tuition reimbursement for relevant courses.
- Opportunities to contribute to product roadmaps and influence feature development.
- Rotational programs that expose you to sales, product management, and engineering disciplines.
- Leadership pathways toward Senior Solutions Architect, Solutions Engineering Manager, or Technical Product Owner roles.
Work Environment & Culture at careeraxis
Our culture is built on four pillars: Trust, Innovation, Inclusion, and Impact. We celebrate diverse perspectives, encourage curiosity, and empower teams to experiment boldly. careeraxis embraces a hybrid work model, allowing you to split your time between a vibrant office hub (San Francisco, CA; Denver, CO; New York, NY) and the comfort of your home office. Remote candidates from any U.S. location are welcome, reflecting our commitment to a truly distributed workforce.
Key cultural highlights include:
- Weekly “Tech Talk” sessions where engineers share cutting‑edge projects.
- Quarterly “All‑Hands” gatherings that showcase company milestones and celebrate employee achievements.
- Inclusive employee resource groups (ERGs) focused on gender, ethnicity, LGBTQIA+, veterans, and neurodiversity.
- Generous paid time off, flexible vacation policies, and 11 paid local holidays plus 11 wellness days each year.
- Comprehensive health, dental, and vision coverage starting day one, along with mental‑health resources and an Employee Assistance Program.
- 401(k) plan with company match, Employee Stock Purchase Program, and discretionary bonus and equity awards.
Compensation, Perks, & Benefits
The estimated total compensation for this role ranges from $104,830 to $147,996 annually, depending on experience, skill set, and geographic location. In addition to base salary, eligible candidates may participate in careeraxis’s equity program and receive performance‑based bonuses.
Our benefits package is designed to support you holistically:
- Medical, dental, and vision insurance with multiple plan options.
- Life, disability, and accidental insurance coverage.
- Family planning assistance and fertility benefits.
- Flexible vacation policy and up to 18 days of accrued paid sick leave.
- 401(k) retirement savings with employer matching contributions.
- Employee Stock Purchase Program (ESPP) allowing you to buy careeraxis shares at a discount.
- Wellness stipend, on‑site fitness classes (where applicable), and virtual wellness resources.
- Professional development budget for conferences, certifications, and continued education.
Why Join careeraxis?
At careeraxis, you will be part of a small, high‑impact organization that punches well above its weight. Our technology powers some of the most visited websites and streaming platforms worldwide, giving you the chance to influence experiences that reach millions of users daily. You will collaborate with a diverse group of passionate professionals—authors, pilots, skiers, parents, makeup enthusiasts, coffee connoisseurs, and more—who bring their whole selves to work.
We are committed to fostering an inclusive environment where every employee feels safe, respected, and empowered to thrive. Whether you are a seasoned engineer or an emerging talent, careeraxis offers a platform to accelerate your career while making a tangible difference in the digital ecosystem.
Application Process & Next Steps
If you are excited about shaping the future of edge computing and enjoy translating complex technology into real‑world business value, we want to hear from you. To apply, please submit a complete application package that includes your resume (or CV) and a brief cover letter outlining your relevant experience and why you are drawn to careeraxis.
All qualified applicants will be considered without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable law.
careeraxis is an equal opportunity employer and will provide reasonable accommodations for applicants with disabilities throughout the recruitment process. If you require assistance, please contact our recruiting team at the phone number provided in the job posting.
Ready to become a trusted technical partner for world‑class brands? Apply now and start your journey with careeraxis today!
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