Customer Service / Player Support
Location: Philippines
Employment type: Independent Contractor
Work arrangement: Remote / work from home
Schedule: Rotating shifts, including weekends, public holidays and midnight shifts
Monthly package: Up to PHP 30,000, depending on experience and performance
Role Overview
We are looking for English-speaking Customer Service professionals to provide player support for an international online gaming platform.
The successful candidate will respond to player enquiries, resolve account and gameplay issues, provide product guidance and maintain a high standard of customer service across online support channels.
Key Responsibilities
- Respond promptly and professionally to player enquiries.
- Provide accurate information regarding game features, gameplay, promotions and platform rules.
- Assist users with account, payment, verification and technical issues.
- Troubleshoot common gameplay difficulties and escalate complex cases when necessary.
- Handle player complaints with patience, empathy and professionalism.
- Document customer interactions accurately using the designated support system.
- Coordinate with technical, development and quality-assurance teams to resolve recurring issues.
- Monitor player feedback and identify common problems or service trends.
- Maintain up-to-date knowledge of product changes, promotions and platform updates.
- Support the continuous improvement of customer-service processes and resources.
Candidate Requirements
- Previous customer service, chat support, email support or technical support experience.
- Direct gaming, player support, online platform or KYC experience is preferred.
- Strong written and spoken English.
- Good problem-solving and critical-thinking skills.
- Patient and empathetic when handling complaints or frustrated customers.
- Comfortable using ticketing, CRM or online customer-support tools.
- Able to work independently in a remote environment.
- Willing to work rotating shifts, including midnight shifts, weekends and public holidays.
- Interest in online gaming and awareness of gaming culture is an advantage.
- Comfortable working under an Independent Contractor agreement.
Compensation and Schedule
- Monthly package of up to PHP 30,000, depending on experience and performance.
- PHP 500 allowance for each eligible midnight shift.
- The first month will normally be scheduled on the day shift for onboarding and training.
- Rotating shifts will begin from the second month.
- Five working days per week, based on the assigned roster.
This is an Independent Contractor engagement and does not include standard employee benefits or paid leave.
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