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Job Type: Full-time
Description: THIS IS A REMOTE POSITION WITH TRAVEL, New Albany, Ohio
About Us:
- LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries.
- With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments.
- Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors
- LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description:
- Customer Service Technician LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment.
- This role involves both on-site and remote service, ensuring the reliability and performance of our systems.
- The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.
Requirements
- PRIMARY DUTIES: This position includes the following primary duties:
- Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:
- Static transfer switches
- Power distribution equipment
- Remote power panels
- Provide customer support while on site and via email and phone
- Maintain timely and detailed service records in the LayerZero system
- Provide emergency response for critical incidents
- Regularly scheduled time slots for 1-844-855-5977
- LayerZero 24/7 incident response
Experience & Skills:
- Service experience with electric power systems – Required.
- Electrical and electronic troubleshooting skills – Required.
- Ability to read diagrams and schematics – Required.
- Familiarity with programming printed circuit boards via PC based programs – Required.
- Safety awareness and electrical PPE knowledge – Required.
- Electronics or electrical training from military service – Preferred.
- Clean driving record – Required.
Education:
- Associate degree in electrical field – Preferred.
- Military training in electronics or electrical systems
Work Location:
- Training to be conducted at LayerZero Headquarters in Aurora, Ohio.
- Field service work is performed at customer sites through the US and Canada.
- Travel is required.
- At times, weekends or possibly holiday work will be required.
What We Offer:
- Competitive pay with performance incentives
- 100% company-paid medical, dental, and