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About talentbridge – Empowering Connections Through Exceptional Service
talentbridge is a global leader in delivering innovative customer experience solutions across a wide range of industries, from technology and telecommunications to retail and financial services. With a mission to turn every interaction into a memorable, value‑adding experience, talentbridge invests heavily in its people, technology, and culture. Our teams are the heart of the business, and we pride ourselves on fostering an environment where curiosity, empathy, and continuous improvement thrive. If you are passionate about helping people, solving problems, and growing your career in a dynamic, supportive setting, you have found the right place.
Position Overview
We are seeking a highly motivated Customer Service & Technical Support Representative to join our Altamonte Springs, FL location. This on‑site role blends front‑line customer interaction with technical troubleshooting, ensuring that every client receives prompt, accurate, and friendly assistance. As a key member of the talentbridge support team, you will be the voice that builds trust, resolves issues, and contributes directly to our reputation for excellence.
Key Responsibilities
- Provide inbound and outbound customer support via phone, email, and chat, delivering consistent, high‑quality service.
- Diagnose, troubleshoot, and resolve technical issues related to software applications, hardware devices, and network connectivity.
- Document all interactions in the CRM system with clear, concise notes that enable seamless hand‑offs and future reference.
- Escalate complex problems to senior technical teams while maintaining ownership and ensuring timely follow‑up.
- Identify recurring issues and collaborate with product and engineering teams to propose process improvements.
- Achieve and exceed individual and team performance metrics, including first‑call resolution, average handling time, and customer satisfaction scores.
- Participate in regular training sessions, knowledge‑base updates, and team meetings to stay current on product releases and support best practices.
- Promote talentbridge’s brand values by demonstrating empathy, professionalism, and a solutions‑oriented mindset in every interaction.
Essential Qualifications
- Education: High school diploma or GED required; associate’s or bachelor’s degree in Business, Information Technology, or related field preferred.
- Experience: Minimum 1‑2 years of customer service or technical support experience in a call‑center or similar environment.
- Technical Proficiency: Comfortable navigating Windows and macOS operating systems, basic networking concepts (IP, DNS, VPN), and common productivity software (Microsoft Office, Google Workspace).
- Communication Skills: Excellent verbal and written communication abilities, with a clear, friendly, and professional tone.
- Problem‑Solving: Proven ability to think analytically, diagnose issues quickly, and guide customers to resolution.
- Reliability: Strong attendance record and willingness to work scheduled shifts, including occasional evenings or weekends as needed.
Preferred Qualifications
- Previous experience with CRM platforms such as Salesforce, Zendesk, or ServiceNow.
- Certification in IT fundamentals (e.g., CompTIA A+, ITIL Foundation).
- Multilingual abilities, especially Spanish, to serve a diverse customer base.
- Demonstrated success in a fast‑paced, high‑volume support environment.
- Experience in a remote or hybrid work setting, showcasing self‑discipline and time‑management skills.
Core Skills & Competencies
- Empathy & Active Listening: Ability to understand customer emotions and respond with genuine care.
- Attention to Detail: Accurate data entry and meticulous documentation of support tickets.
- Adaptability: Flexibility to handle a variety of issues, from simple password resets to complex system outages.
- Team Collaboration: Willingness to share knowledge, mentor newer agents, and contribute to a positive team dynamic.
- Time Management: Efficiently prioritize tasks to meet service level agreements (SLAs) without sacrificing quality.
Career Growth & Learning Opportunities
talentbridge is committed to the professional development of every employee. As a Customer Service & Technical Support Representative, you will have access to:
- Structured onboarding and mentorship programs that accelerate your learning curve.
- Continuous education pathways, including tuition reimbursement for relevant certifications and degrees.
- Internal mobility options—move into senior support roles, quality assurance, training, or even sales and account management.
- Regular performance reviews that identify strengths, set development goals, and recognize achievements.
- Participation in cross‑functional projects that broaden your exposure to product development, marketing, and operations.
Work Environment & Culture at talentbridge
Our Altamonte Springs facility is designed to foster collaboration, comfort, and productivity. Highlights include:
- Open‑plan workspaces complemented by quiet zones for focused tasks.
- State‑of‑the‑art technology tools, including headsets, dual monitors, and a robust knowledge base.
- Employee resource groups (ERGs) that celebrate diversity, inclusion, and community involvement.
- Monthly team‑building events, wellness challenges, and volunteer opportunities that reinforce our “people‑first” philosophy.
- Transparent leadership that encourages open dialogue, feedback, and innovative ideas from every level of the organization.
Compensation, Perks & Benefits
talentbridge offers a competitive compensation package that reflects your skills and dedication:
- Base Pay: $18 per hour, with eligibility for performance‑based bonuses and overtime.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings options, including 401(k) with company match.
- Paid time off (PTO), sick leave, and paid holidays.
- Employee assistance program (EAP) for personal and professional support.
- Discounted or free access to wellness programs, gym memberships, and mental‑health resources.
- Transportation stipend or parking reimbursement for on‑site employees.
How to Apply
If you are ready to join a forward‑thinking organization where your voice matters and your career can flourish, we encourage you to submit your application today. Click the link below to begin the process, and be prepared to share a resume that highlights your customer service achievements and technical aptitude.
Apply for the Customer Service & Technical Support Representative role at talentbridge
Join talentbridge and Make an Impact
At talentbridge, every interaction is an opportunity to create lasting value—for our customers, our partners, and ourselves. By delivering top‑tier support, you become an integral part of a brand that is trusted worldwide. Take the next step in your career journey, bring your passion for service, and help shape the future of customer experience. We look forward to welcoming you to our team!
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