CUSTOMER SERVICE & SCHEDULING COORDINATOR
Remote | Salt Lake City Metro Preferred | Part-Time | Monday–Friday | $20–$24/hour
Are you the kind of person who notices what needs to happen next—and makes sure it actually gets done?
THIS ROLE IS PROBABLY NOT A FIT IF…
This is not a low-engagement remote admin job. You probably won’t enjoy this role if you need frequent direction to know what to do next, tend to let follow-ups sit until someone reminds you, dislike spending a meaningful part of your day on the phone, avoid uncomfortable customer or team conversations, struggle to prioritize when several things need attention at once, or tend to hand problems to someone else before trying to solve them yourself.
We are a small, high-trust team. Priorities sometimes change, not every situation has a script, and your work is highly visible. We need someone who enjoys taking ownership, figuring things out, communicating proactively, and closing loops.
Su Casa Handyman is looking for a highly organized, resourceful Customer Service & Scheduling Coordinator to become a central part of our small, growing home-service company.
This is not a high-volume call-center job, and it is not simply data entry.
You will be the communication and coordination hub connecting our homeowners, field technician, and owner. You’ll answer customer inquiries, schedule assessments and projects, keep clients informed, follow up with technicians, track open items, and make sure the administrative side of each job gets all the way to completion.
If you enjoy solving problems, helping customers, organizing moving pieces, learning new technology, and being trusted to handle things without someone constantly looking over your shoulder, this may be a strong fit.
ABOUT SU CASA
Su Casa Handyman provides professional home repairs and improvements for homeowners in the Salt Lake County, Utah area.
Our mission is to give our clients time and peace of mind by making home improvements and repairs effortless.
That means the experience surrounding the work matters just as much as the work itself. We care deeply about communication, reliability, professionalism, trust, and following through on what we say we will do.
WHAT YOU’LL DO
Your week will include a mix of:
Answering calls and responding to prospective clients.
Learning about projects and determining whether they are a good fit for Su Casa.
Scheduling assessment appointments and jobs.
Communicating appointment details, updates, and schedule changes.
Coordinating routine information between homeowners and field technicians.
Following up when information, photos, receipts, or other details are missing.
Maintaining accurate customer and job information in our systems.
Helping completed jobs move through invoicing, payment follow-up, and administrative closeout.
Tracking tasks and open loops so nothing depends on someone remembering it later.
Providing routine administrative support to the owner.
Learning our systems and helping us make good processes even better.
WHAT WE’RE LOOKING FOR
You are likely to thrive in this role if you:
Take ownership and follow things through to completion.
Are genuinely good with people and comfortable on the phone.
Communicate warmly and professionally without being overly wordy.
Are highly organized and use systems rather than memory to track responsibilities.
Can decide what needs attention first when several things happen at once.
Try to solve problems before immediately asking someone else what to do.
Know when something is outside your authority and should be escalated.
Are comfortable following up with people when you need information or action.
Stay calm when the schedule changes.
Learn software quickly and enjoy figuring out technology.
Are comfortable working independently from home.
Like the idea of helping build a growing small business rather than stepping into a huge company where every process is already established.
Respond well to feedback and want to continue improving.
EXPERIENCE
We’re looking for at least 2 years of relevant customer service, administrative, scheduling, coordination, or similar experience.
Home-service or field-service experience is strongly preferred, but it is not required for an exceptional candidate.
Experience with any of the following is a plus:
Housecall Pro
GoHighLevel
ServiceTitan
Jobber
Service Fusion
Google Workspace
Spreadsheets
AI and productivity tools
Scheduling or coordinating field employees
Supporting a small-business owner or executive
We care more about your underlying ability to communicate, organize, learn, solve problems, and follow through than whether you have already used every tool in our business.
SCHEDULE & COMPENSATION
Part-time W-2 position.
Approximately 25 hours per week initially, generally 5 hours per day.
Monday–Friday.
Consistent daytime availability is required.
Remote.
$20–$24/hour depending on experience and demonstrated capability.
Opportunity for increased hours, responsibility, and compensation as performance and business needs support it.
REMOTE WORK EXPECTATIONS
This is a real customer-facing position performed remotely—not a work-when-convenient position. Candidates located in the Salt Lake City metro area are preferred. Highly qualified candidates outside Utah may also be considered, particularly through employee, professional, or personal referrals.
During your scheduled hours, you need:
Reliable internet.
A quiet, professional environment for phone calls.
Consistent availability.
The ability to manage your work independently and communicate proactively.
ABOUT OUR CULTURE
Our values include
Trust First
Integrity
Clear, Proactive Communication
Ownership
Respect
Pride in Workmanship
We Solve Problems
We are a small company, which means your work will matter and your contribution will be visible. It also means priorities can change and not every process will be perfect.
We want someone who sees that as an opportunity to contribute—not a reason to wait for someone else to fix things.
GROWTH
This position is intentionally starting at approximately 25 hours per week, generally 5 hours per day.
For the right person, there is potential to grow toward additional hours and greater responsibility as Su Casa grows and as the person demonstrates the ability to take on more.
We want someone who is excited by the opportunity to grow with the company, take on more responsibility as appropriate, and continue improving as Su Casa grows.
HOW TO APPLY
Please submit the requested application and résumé.
Our hiring process includes a short written exercise because communication, prioritization, and problem solving are important parts of this job.
Candidates who advance may participate in:
A short phone conversation.
A structured interview.
A practical work exercise.
Work-style assessments.
A final interview.
Professional reference checks.
We intentionally use a structured hiring process because we want the role to be a strong fit for both the candidate and Su Casa.
In order to be considered for this position candidates are required to complete and submit this form: https://docs.google.com/forms/d/e/1FAIpQLSdjc-GCM9-Zmpw4mHw1-Z6ELc2Jcg1BmaSh\_VYMiaZqSw\_6sA/viewform?usp=header
Pay: $20.00 - $24.00 per hour
Expected hours: 25.0 per week
Benefits
On-the-job training
Paid time off
Work from home
Work Location: Remote