Company Description Adaptive Specialties is a client-focused provider of durable medical equipment, supplies, and home and vehicle modifications designed to make daily life safer and more comfortable. The team partners closely with clients to understand their unique needs, educate them on available options, and offer personalized solutions that support independence at home. With certified technicians, installers, and evaluations by ATPs, OTs, and PTs available nationwide, Adaptive Specialties delivers high-quality equipment and custom home modifications such as ramps, bathrooms, and lifts.
As an authorized dealer for over 200 manufacturers and access to 250,000 products, the company works directly with manufacturers to keep prices fair while making the process quick and easy.
Adaptive
Specialties is deeply invested in client success, providing step-by-step support and maintaining open communication to achieve positive outcomes.
Role Description This is a remote, contract Customer Service Sales Support role focused on assisting clients with product information, order support, and general inquiries related to medical equipment and home modifications. Day-to-day responsibilities include answering calls and emails, providing courteous and accurate information, and guiding clients through available product options and services. The role involves supporting the sales process by creating quotes, processing orders, coordinating with internal teams and manufacturers, and ensuring clients receive timely updates on their orders.
The individual will document interactions in the CRM or designated systems, follow up to confirm client satisfaction, and escalate complex issues when needed. Consistent, professional communication and a commitment to client-centered service are essential to success in this role.
Qualifications
Candidates should possess strong Customer Support and Customer Service skills to handle inquiries, resolve issues, and guide clients through the buying process. 4+ years
Candidates should possess skills in Customer Satisfaction and Customer Experience to ensure clients feel heard, supported, and confident in their decisions.
Candidates should possess excellent Phone Etiquette and clear communication skills for professional, empathetic interactions with diverse clients.
Candidates should possess basic sales support skills, including order processing, quoting, and coordination with internal and external partners.
Relevant qualifications include prior experience in customer-facing roles (healthcare, medical equipment, or home services preferred), comfort with remote work tools and CRM systems, strong organizational and follow-up abilities, and the capacity to learn product details and industry terminology.
What you bring
4+ years in sales and operations, including experience with online and consultive sales
A track record of increaseing sales goals and leading or training others
Strong communication and listening skills, plus real concern for clients facing hard situations
Comfort with data: you like finding patterns and turning them into action
Excellent organization and the ability to manage your own priorities working remotely
Proficiency with Microsoft Office and Google Workspace, especially Excel/Sheets
Nice to have
Experience in DME, healthcare, or medical supply
Familiarity with HIPAA and other client privacy regulations
Bachelor's degree in a related field
The details
Remote position after initial training, with occasional visits to our Columbus office.
Contract role, starting part-time or full-time
Must be located in Ohio or Florida
Pay: Based on experience
Home office needs: reliable, secure internet, a phone, a printer, a shredder, locked storage, and a private, quiet workspace. Client privacy is required under state and federal law
Ready to make a difference? Apply with your resume and a few sentences on why this work matters to you.