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About brighthush
brighthush is a forward‑thinking telecommunications provider that delivers high‑speed internet, reliable connectivity, and innovative digital solutions to rural and Mid‑Atlantic communities. With a commitment to bridging the digital divide, brighthush empowers families, small businesses, and local governments to thrive in an increasingly connected world. Our culture is built on collaboration, continuous learning, and a passion for customer success. As we expand our footprint across the United States, we’re looking for energetic, customer‑centric professionals who want to make a real impact while growing their careers in a supportive, technology‑driven environment.
Position Overview
As a Customer Service & Sales Representative at brighthush, you will be the frontline advocate for our customers, ensuring their needs are met with professionalism, empathy, and efficiency. You will combine your customer service expertise with a sales mindset to identify opportunities, resolve issues, and drive revenue growth—all while working remotely from one of our designated locations. This role is ideal for individuals who thrive in fast‑paced, multi‑system environments and are eager to develop their skills in both service and sales.
Key Responsibilities
- Customer Support Excellence: Respond to inbound calls, emails, and chat inquiries, diagnosing and resolving technical and service issues with a focus on customer satisfaction.
- Opportunity Identification: Proactively recognize upsell and cross‑sell opportunities during customer interactions, aligning solutions with their business or personal needs.
- Problem Solving & Escalation: Analyze complex problems, coordinate with technical teams, and ensure timely resolution while keeping the customer informed.
- Data Management: Accurately log all customer interactions, service requests, and sales activities in our CRM and other internal systems.
- Team Collaboration: Participate in daily huddles, share best practices, and contribute to continuous improvement initiatives.
- Compliance & Quality Assurance: Adhere to company policies, regulatory requirements, and quality standards to maintain a high level of service integrity.
Essential Qualifications
- Minimum of 1 year of customer service or call center experience, preferably in telecommunications or a related field.
- Strong verbal and written communication skills in English, with the ability to explain technical concepts to non‑technical audiences.
- Demonstrated problem‑solving ability and a customer‑first mindset.
- Experience multitasking across multiple systems (CRM, ticketing, knowledge base) while maintaining accuracy.
- Self‑motivated, able to work independently in a remote setting, and comfortable using virtual collaboration tools.
- Basic sales awareness and a willingness to learn and apply sales techniques.
Preferred Qualifications
- Prior experience in a sales role or a proven track record of meeting or exceeding sales targets.
- Familiarity with telecommunications products such as broadband, fiber, and wireless solutions.
- Knowledge of CRM platforms (e.g., Salesforce, Zendesk) and call‑center software.
- Experience working in a remote or distributed team environment.
- Multilingual capabilities, especially in Spanish, to serve a diverse customer base.
Core Skills & Competencies
- Customer‑Centricity: Passion for delivering exceptional service and building lasting relationships.
- Communication: Clear, concise, and persuasive communication across multiple channels.
- Technical Aptitude: Quick learner who can navigate and troubleshoot technology tools.
- Sales Acumen: Ability to identify needs, present solutions, and close deals.
- Adaptability: Comfortable with change, new processes, and evolving customer demands.
- Time Management: Efficiently prioritize tasks and meet deadlines in a fast‑paced environment.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service & Sales Representative, you will have access to:
- Structured onboarding and mentorship programs to accelerate your learning curve.
- Regular training sessions on product knowledge, sales techniques, and customer‑experience best practices.
- Internal career ladder that includes roles such as Senior Customer Advocate, Sales Specialist, Technical Support Engineer, and Account Manager.
- Cross‑functional projects that expose you to marketing, product development, and operations.
- Opportunities to attend industry conferences, webinars, and certification courses at no cost.
Work Environment & Culture at brighthush
Our remote work model empowers you to balance professional and personal commitments while staying connected with a vibrant, collaborative team. Key cultural pillars include:
- Inclusivity & Diversity: A welcoming environment where every voice is heard and valued.
- Innovation: Encouragement to experiment, propose new ideas, and drive continuous improvement.
- Recognition: Regular shout‑outs, performance bonuses, and peer‑to‑peer appreciation.
- Well‑being: Flexible schedules, mental health resources, and a focus on work‑life harmony.
- Community Impact: Participation in local outreach programs and volunteer opportunities.
Compensation & Benefits
Salary Range: USD 42,000 – 60,000 per year (commensurate with experience and performance). Benefits Package:
- Competitive health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching.
- Paid time off (vacation, sick leave, holidays) plus flexible scheduling.
- Employee assistance program and wellness stipend.
- Technology stipend for home‑office setup.
- Professional development budget and tuition reimbursement.
- Employee referral bonus program.
Remote Locations & Eligibility
This position is fully remote, with the option to work from any of the following U.S. locations: Van Lear, Edinburg, Lynchburg, Rocky Mount, Farmville, Waynesboro, Chillicothe, Boone County, Weston, Wyoming County, Covington, Pennsylvania, or Maryland. Applicants must be legally authorized to work in the United States and able to maintain a reliable internet connection.
How to Apply
Ready to join a team that values innovation, customer success, and personal growth? Submit your application through the link below and let us explore how your skills and passion can help brighthush continue to connect communities and drive digital transformation.
Why brighthush?
At brighthush, you’re not just filling a role—you’re becoming part of a mission to bring reliable, high‑speed connectivity to underserved areas. You’ll work alongside dedicated professionals who are committed to excellence, innovation, and community impact. With a supportive culture, ample growth opportunities, and a comprehensive benefits package, brighthush offers a career that’s both rewarding and meaningful.
If you’re a proactive, customer‑focused individual with a knack for sales and a desire to grow in a dynamic, tech‑centric environment, we want to hear from you. Join brighthush and help us shape the future of connectivity for communities across the nation.
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