Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.
Location: Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio
Schedule: Full-time
What You’ll Do
As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.
Compensation & Earning Potential
- Base Pay: $15+ per hour
- Uncapped Commission
- Estimated Total Earnings: $42,000–$60,000+ annually
Schedule Expectations:
We know that work-life balance is important to you and your family!
- Monday–Friday: 10:30 AM – 7:00 PM
- Around every 4th Saturday required, 8:30 AM – 5:00 PM, with a day off during the same week
- Overtime required monthly with the opportunity for additional overtime
- Schedules are provided in advance
Remote Work Expectations
- Dedicated, private workspace required
- High-speed wired internet (no Wi-Fi-only or satellite connections)
- Company-provided equipment
- Paid training with full attendance required
What We’re Looking For
- 1+ year customer service or call center experience
- Strong communication and problem-solving skills
- Ability to navigate multiple systems and handle high call volume
- Comfortable identifying sales opportunities while supporting customers
- Self-motivated and able to work independently
Why Join Us
- Uncapped earning potential
- Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays
- Paid training and ongoing development
- Supportive team environment
- Opportunity to grow into advanced roles
- Discounted Shentel services in specific areas
Our Mission
We’re committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you’ll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself. We offer our employees a competitive benefits package and a winning culture. With over 100 years of history and growth, Shentel continues to lead the way. Apply with us today to learn more!
Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
1+ year customer service or call center experience; strong communication, problem-solving, ability to handle high call volume and identify sales opportunities; ability to work independently and meet schedule expectations.
Key Responsibilities
- answering questions
- resolving issues
- identifying opportunities
Job Details
- Category: Sales
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Lancaster or Summersville or Wytheville or Chillicothe or Clarksburg or McDowell County or Buckhannon or Mullens or Richlands or Boone County or Omar or Logan or Farmville or Welch or Moneta or Wyoming County or Covington or Weston or Bluefield or West Van Lear or Johnson County or Rocky Mount
- Salary: USD 42,000 – 60,000 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Shentel
A telecommunications company providing high-speed internet and related services to primarily rural Mid-Atlantic communities. — Industry: Telecommunications