Overview
We are seeking a Customer Service Representative to manage customer inquiries and provide professional support across phone, email, or chat channels. The role requires strong communication skills, a customer-focused mindset, and the ability to handle daily customer interactions efficiently.
Qualifications
- Native Vietnamese
Minimum Bachelor Degree or Diploma qualification
English level: B2 (Upper-intermediate)
Strong communication and interpersonal skills
Customer-oriented with good problem-solving ability
Basic computer skills and typing ability
Willing to work shifts, weekends, or public holidays if required
Preferred:
Previous experience in Customer Service / Call Center / BPO is an advantage
Experience handling inbound support is a plus
Responsibilities
Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner
Provide accurate information about products, services, orders, or general support requests
Resolve customer issues and complaints while ensuring high customer satisfaction
Update and maintain customer records in the system
Follow company procedures, quality standards, and service guidelines
Escalate complex or unresolved cases to the appropriate team
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