Company Description:
Can you deliver exceptional service to customers who call in looking for answers to questions? Are you an active listener who can leverage probing question to provide solutions? Do you have an enthusiastic personality and a strong attention to detail?
Join Us.
Temporary position until April 3, 2027.
In this work from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered.
We will provide all equipment, but to be successful when working from home you must have reliable, hard-wired internet service and a quiet, distraction-free place to work.
Qualifications:- Excellent verbal and written communication skills; strong multitasking abilities
- Fluency in English
- Drive to solve problems and meet goals
- Familiarity with Microsoft Office tools
- Experience in customer service
- Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.
Excellent verbal and written communication skills, fluency in English, multitasking, problem-solving, customer service experience, Microsoft Office familiarity, reliable wired internet and quiet workspace.
Key Responsibilities
- responding to calls
- assisting families and schools
- resolving inquiries
Skills & Tools
Microsoft Office
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time, Temporary
- Workplace: Remote — Bathurst or Canada
- Languages: English
About Sutherland
A global business process services company providing customer experience solutions. — Industry: Information Technology