About Us Responsive Answering Service provides contact center and answering services to businesses across the United States. We act as an extension of our clients' operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance.
Job Overview Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment?
Responsive
Answering is seeking a dedicated and customer-focused Customer Service Representative to join the team. This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.
Responsibilities Manage high call volumes from inbound phone traffic
Follow company policies and procedures to handle calls efficiently and professionally
Achieve member engagement targets by adhering to departmental guidelines
Respond to customer complaints and resolve issues following company standards
Multitask across several applications in a fast-paced environment
Demonstrate excellent verbal and written communication skills Requirements High school diploma or GED
Customer Representative experience preferred but not required
Computer literacy and experience with CRM systems
Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD) Able to connect to ethernet
Energy and Internet stability (At least 50Mbps internet speed)
Ability to work a full-time schedule with reliability and flexibility. (Evenings, weekends and holidays are required as we operate 24/7/365. Split shift may be a possibility)
Ability to pass background check Benefits Salary range $14 - $15 per hour
Paid training program
Opportunity for professional growth within a dynamic company
100% remote
Health benefits after 90 days for full-time employees PTO for full-time employees
401K with matching contributions after 1 year of service