Customer Service Representative – Remote Shareholder Communications Specialist for Contested Proxy Campaigns

About talentnexus

talentnexus is a global leader in technology and talent solutions, empowering organizations to navigate complex business challenges and seize new opportunities. With a workforce of over 80,000 professionals and a client base that includes the majority of Fortune 500 companies, talentnexus delivers end‑to‑end services across full‑stack technology, talent acquisition, and strategic consulting. Our culture is built on partnership, innovation, and a relentless commitment to excellence. As an equal‑opportunity employer, talentnexus celebrates diversity and fosters an inclusive environment where every voice is heard and every employee can thrive.

Position Overview

We are seeking motivated, articulate, and detail‑oriented individuals to join our National Campaigns Unit as Remote Customer Service Representatives. In this role, you will be the trusted voice guiding individual shareholders through contested proxy meetings, ensuring they receive accurate information and understand how to vote in alignment with their best interests. This is a fully remote, full‑time position with a start date in February.

Key Responsibilities

• Engage with shareholders via inbound and outbound calls, as well as email, to clarify voting instructions and address misconceptions.
• Communicate the company’s position on proxy matters, emphasizing that management’s proposals serve the shareholders’ long‑term interests.
• Accurately document each interaction in the CRM system, ensuring compliance with regulatory and internal standards.
• Assist shareholders in navigating the voting process, directing them to the appropriate platforms or resources.
• Maintain up‑to‑date knowledge of proxy materials, shareholder rights, and relevant securities regulations.
• Participate in real‑time chat sessions and collaborative tasks, responding promptly when called upon.
• Provide feedback to internal teams on common shareholder concerns and emerging trends.
• Adhere to strict data‑security protocols, safeguarding confidential shareholder information at all times.

Essential Qualifications

• High school diploma or GED equivalent.
• Minimum of 6 months of experience in a call‑center, customer service, data‑entry, or related field.
• Clear, professional speaking voice with strong articulation.
• Excellent command of written and spoken English, including grammar and spelling.
• Demonstrated ability to follow scripts while delivering a personable and empathetic experience.
• Self‑motivated and able to work independently in a remote environment.

Preferred Qualifications

• Previous experience handling financial or shareholder communications.
• Familiarity with proxy voting processes, corporate governance, or securities regulations.
• Experience using dual‑monitor setups for multitasking efficiency.
• Certification in customer service excellence (e.g., CCSP, HDI).

Technical & Equipment Requirements

• Desktop or laptop running Windows 10 or Windows 11 (no macOS, Chrome OS, or Linux).
• USB‑wired headset (wireless headsets are not permitted).
• Reliable high‑speed internet connection with minimum 50 Mbps download and 10 Mbps upload speeds.
• Dual monitors are advantageous but not mandatory.
• Ability to unmute promptly when called upon and to actively participate in chat‑based collaboration tools.

Compensation & Benefits

The position offers a competitive hourly wage of $20.00. In addition to base pay, talentnexus provides a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.
• Critical illness, accident, and hospital indemnity plans.
• 401(k) retirement savings plan with both pre‑tax and Roth post‑tax contribution options.
• Voluntary life and AD&D insurance for employees and dependents.
• Short‑term and long‑term disability coverage.
• Health Savings Account (HSA) options.
• Transportation benefits and commuter subsidies.
• Employee Assistance Program (EAP) for personal and professional support.
• Generous paid time off (PTO), vacation, and sick leave policies.

Career Growth & Learning Opportunities

talentnexus is committed to the continuous development of its talent. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs designed to accelerate your proficiency.
• Ongoing training modules covering advanced communication techniques, regulatory updates, and technology tools.
• Pathways to internal mobility, including advancement to senior support roles, team lead positions, or specialized compliance and analytics functions.
• Opportunities to earn industry‑recognized certifications with full reimbursement.
• Regular performance feedback and career‑planning sessions with dedicated talent development partners.

Work Environment & Culture at talentnexus

Our remote workforce thrives on flexibility, autonomy, and a strong sense of community. talentnexus fosters a culture where:

• Collaboration is facilitated through virtual “watercooler” spaces, team huddles, and cross‑functional projects.
• Diversity, equity, and inclusion are embedded in every aspect of our operations, from hiring to promotion.
• Innovation is encouraged; employees are invited to share ideas that improve processes and enhance the shareholder experience.
• Work‑life balance is respected, with clear expectations around availability and generous time‑off policies.
• Recognition programs celebrate outstanding service, teamwork, and commitment to talentnexus’s mission.

Application Process & Deadline

Interested candidates should submit their résumé and a brief cover letter outlining relevant experience by December 25, 2024. Applications will be reviewed on a rolling basis, and early submissions are encouraged.

To apply, click the link below. You will be directed to our secure applicant portal where you can complete the short online questionnaire and upload your supporting documents.

Apply To This Job

Why Join talentnexus?

At talentnexus, you will be part of a purpose‑driven organization that values integrity, transparency, and the power of human connection. By helping shareholders make informed decisions, you directly contribute to the health of public markets and the stewardship of corporate governance. If you are passionate about delivering exceptional service, thrive in a remote setting, and are eager to grow your career within a world‑class organization, we invite you to become a vital member of our team.

Take the Next Step

Ready to make an impact from the comfort of your home? Submit your application today and embark on a rewarding journey with talentnexus—where your voice matters, your growth is supported, and your success is celebrated.