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Why opportunicore?
At opportunicore, we are dedicated to empowering lifelong learners through innovative continuing education, professional development, and community‑focused programs. Our mission is to create accessible, high‑quality learning experiences that inspire personal growth and career advancement. As a leader in the education sector, opportunicore operates a dynamic, self‑sustaining division that serves thousands of students each year, both on‑campus and online. Join a forward‑thinking organization where your contributions directly impact the success of a diverse, global student body.
Position Overview
We are seeking an enthusiastic, detail‑oriented Customer Service Representative (Job ID #134066) to become the friendly face of opportunicore’s Division of Extended Studies (DES). In this role, you will provide top‑tier support to prospective and current students, guiding them through enrollment, certification, and financial assistance processes. While the position is primarily remote, occasional on‑site duties at our flagship campus in La Jolla and other opportunicore locations will be required.
Key Responsibilities
- Serve as the first point of contact for students, prospective learners, and the public via phone, email, fax, and in‑person interactions.
- Provide accurate information about courses, certificate programs, and academic policies, ensuring each inquiry is resolved promptly and professionally.
- Register students, manage wait‑lists, and troubleshoot failed web enrollments (WEA) using opportunicore’s online portal.
- Process transcript requests, course description inquiries, and certificate audits with meticulous attention to detail.
- Assist students with the opportunicore Student Grant Program, veterans benefits, workforce development initiatives, and disabled student services.
- Collaborate with technical teams to meet Tax Relief Act requirements and generate 1098‑T forms as needed.
- Maintain key holder responsibilities, including opening and closing the site, securing equipment, and ensuring a safe environment.
- Identify opportunities for service improvement, offering actionable ideas to enhance the overall student experience.
- Support special projects, such as peak enrollment periods, by working overtime or alternating Saturdays when necessary.
Essential Qualifications
- Demonstrated ability to advise students and the public on academic programs, policies, and procedures.
- Proven experience handling cash, recording expenses, and adhering to strict financial controls.
- Experience providing direction and training to junior staff members.
- Exceptional data‑entry skills with the capacity to process large volumes of documents quickly and accurately.
- Strong project‑management capabilities, enabling you to prioritize tasks and meet site objectives consistently.
- Proficiency with standard office equipment and basic computer hardware; solid working knowledge of Microsoft Word, Excel, and troubleshooting audiovisual tools (laptops, projectors, speakers).
- Excellent oral and written communication skills, including the ability to convey complex information clearly and diplomatically to a diverse audience.
- Demonstrated capacity to remain calm under pressure, handle stressful situations, and exhibit sensitivity to customer needs.
- Ability to interpret policies, make independent decisions, and follow through on actions.
- Commitment to maintaining confidentiality of financial, personal, and academic records.
Preferred Qualifications & Skills
- Prior experience in a higher‑education or large‑scale training environment.
- Familiarity with online learning platforms, webcasting, and video‑conferencing technologies.
- Knowledge of veteran and disability benefit programs.
- Certification in customer service excellence or related fields.
- Multilingual abilities that enhance communication with non‑English‑speaking students.
Core Competencies for Success
- Customer‑Centric Mindset: A genuine passion for helping learners achieve their goals.
- Attention to Detail: Precision in data entry, document preparation, and financial handling.
- Adaptability: Flexibility to work varied schedules, including alternating Saturdays and peak‑season overtime.
- Team Collaboration: Ability to work seamlessly with academic staff, technical teams, and external partners.
- Problem‑Solving: Proactive identification of enrollment issues and swift resolution.
- Technology Savvy: Comfort with learning management systems, CRM tools, and basic AV equipment.
Career Growth & Learning Opportunities
opportunicore invests heavily in employee development. As a Customer Service Representative, you will have access to:
- Comprehensive onboarding and continuous training programs tailored to the education sector.
- Mentorship from senior staff within the Division of Extended Studies.
- Opportunities to cross‑train in related areas such as admissions, financial aid, and program coordination.
- Professional development workshops covering advanced customer service techniques, data analytics, and project management.
- Pathways to advance into supervisory or specialist roles as you demonstrate expertise and leadership.
Work Environment & Culture at opportunicore
Our culture is built on inclusion, equity, and collaboration. We celebrate diversity and strive to create a supportive environment where every employee feels valued. Key cultural highlights include:
- Inclusive Community: opportunicore is committed to equity, diversity, and inclusion, fostering a workplace where all voices are heard.
- Flexible Work Arrangements: While the role includes on‑site responsibilities, we offer remote work options and flexible scheduling to promote work‑life balance.
- Employee Wellness: Access to health and wellness programs, mental‑health resources, and a smoke‑free campus.
- Recognition Programs: Regular acknowledgment of outstanding performance through awards, spot bonuses, and career‑advancement incentives.
Compensation, Perks, & Benefits
opportunicore offers a competitive compensation package that reflects your experience, skills, and contributions. While exact figures may vary, the range for this position is:
- Hourly rate: $16.24 – $34.96 (equivalent annual salary $33,900 – $72,996, prorated for part‑time appointments).
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings options with employer matching contributions.
- Paid time off, including holidays and sick leave, with additional leave during peak enrollment periods.
- Tuition assistance for personal and professional development courses offered through opportunicore.
- Employee discount programs for campus services, events, and partner organizations.
Special Conditions & Requirements
- Availability to work alternating Saturdays (one to three Saturdays per month) and overtime during quarterly peak enrollment periods.
- Willingness to adjust work hours between 7:00 am – 6:30 pm as operational needs dictate.
- Ability to work at the primary La Jolla campus, opportunicore City Center, or opportunicore Mission Valley Center.
- Successful completion of background and fingerprint checks due to cash‑handling responsibilities.
- Mandated reporter status under CANRA, requiring adherence to reporting protocols.
Application Process
We encourage all qualified candidates to apply, especially those who bring diverse perspectives and transferable skills. A cover letter is optional but highly recommended to showcase your passion for student service and any relevant experience.
How to Apply
Ready to join a vibrant team that makes a difference every day? Click the link below to submit your application through our secure portal.
Join opportunicore Today
If you are motivated, detail‑oriented, and eager to support learners on their educational journeys, we want to hear from you. Become part of a community that values growth, innovation, and exceptional service. Apply now and start a rewarding career with opportunicore!
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