Introduction
Welcome to brighthush, the national leader in legal process services. With a legacy spanning more than three decades, we have built a reputation for reliability, speed, and innovation in the service‑of‑process industry. Our team of over 1,000 professionals operates from vibrant hubs across the United States—including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and Seattle—while also empowering remote talent from North Dakota, Kansas, Indiana, Kentucky, North Carolina, South Carolina, and Virginia. As we continue to pioneer technology‑driven solutions and expand through strategic acquisitions, we are looking for dedicated Customer Service Representatives to join our dynamic support team.
At brighthush, we believe that exceptional customer experience is the cornerstone of our success. Our remote Customer Service Representatives play a pivotal role in ensuring that every client interaction reflects our commitment to professionalism, accuracy, and responsiveness. If you thrive in a fast‑paced environment, enjoy problem‑solving, and are passionate about delivering top‑notch service, we invite you to explore this exciting opportunity.
Key Responsibilities
- Ticket Management: Promptly respond to customer support tickets, addressing inquiries and resolving issues related to existing orders. Use our ticketing system to track progress and ensure timely resolution.
- High‑Volume Phone Support: Handle a steady stream of inbound calls, assisting customers with order status, payment questions, and new order placement. Demonstrate empathy and clarity while maintaining composure under pressure.
- Email & Internal Communication: Respond to customer emails and internal department queries regarding orders, payments, and field process server coordination. Keep all stakeholders informed and aligned.
- Documentation & Knowledge Base: Record issues and solutions in Confluence, contributing to our evolving knowledge base. Ensure all documentation is accurate, up‑to‑date, and accessible to teammates.
- Court Docket Research: Access court dockets to verify case filings, retrieve filed documents, and provide accurate information to customers and internal teams.
- Process Improvement: Identify recurring pain points, propose process enhancements, and collaborate with cross‑functional teams to implement changes that improve efficiency and customer satisfaction.
- Additional Duties: Perform other related tasks as assigned, demonstrating flexibility and a willingness to support the broader organization.
Essential Qualifications
- High school diploma or GED required; 1–3 years of customer support or call center experience preferred.
- Proficient with Microsoft Office Suite (Outlook, Excel, Word) and PDF editing tools.
- Experience with phone systems and ticketing platforms; familiarity with Confluence is a plus.
- Strong written and verbal communication skills in English.
- Excellent typing speed (minimum 55 words per minute) and attention to detail.
- Ability to transcribe information, review orders, investigate issues, and implement effective solutions.
- Capacity to perform repetitive tasks with high accuracy, even under stressful conditions.
- Proactive mindset: anticipate potential issues, circumvent them, and suggest process improvements.
- Adaptability: thrive in a dynamic environment, juggling multiple priorities while maintaining a calm demeanor.
Preferred Qualifications
- Prior experience in the legal services or process‑of‑process industry.
- Knowledge of court docket systems and legal document handling.
- Experience with CRM or customer relationship management tools.
- Background in data entry or document manipulation.
- Familiarity with remote work tools (Zoom, Teams, Slack).
Skills & Competencies
- Customer‑Centric Mindset: Deliver a seamless, positive experience for every client interaction.
- Problem‑Solving: Quickly diagnose issues and devise practical solutions.
- Communication: Convey complex information clearly and professionally.
- Time Management: Prioritize tasks effectively to meet deadlines.
- Collaboration: Work seamlessly with process servers, internal teams, and external partners.
- Tech Savvy: Comfortable learning new software and adapting to evolving tools.
- Attention to Detail: Ensure accuracy in documentation, data entry, and order processing.
Career Growth & Learning Opportunities
At brighthush, we invest in your professional development. As a Customer Service Representative, you will have access to:
- Structured onboarding and continuous training programs covering industry best practices, technology tools, and customer service excellence.
- Mentorship from seasoned professionals in the legal services field.
- Clear career pathways to roles such as Senior Support Specialist, Process Server Coordinator, Operations Analyst, or Customer Experience Manager.
- Opportunities to lead process improvement projects, gaining valuable project management experience.
- Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
Work Environment & Company Culture
brighthush fosters a culture of collaboration, innovation, and inclusivity. Even as a remote role, you will feel connected through:
- Weekly virtual team huddles to share updates and celebrate successes.
- Monthly all‑hands meetings featuring leadership insights and company milestones.
- Open communication channels via Slack, Teams, and email.
- A supportive environment that values work‑life balance, mental health, and continuous learning.
Compensation & Benefits
We offer a competitive hourly rate of $15.00 – $15.00 per hour, with multiple scheduling options to fit your lifestyle:
- Monday‑Friday, 7:00 am – 4:00 pm PST
- Friday‑Monday, 7:00 am – 6:00 pm PST
In addition to your base pay, you will enjoy a comprehensive benefits package, including:
- Health, Dental, and Vision insurance plans.
- 401(k) retirement plan with company matching.
- Paid time off (PTO) and 7 paid company holidays.
- 4 floating holidays per year.
- Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.
- Long‑Term Disability insurance.
- Health Care Reimbursement Flexible Spending Account (FSA).
- Dependent Care Flexible Spending Account.
- Employee Assistance Program (EAP) for mental health support.
- Pet Insurance for your furry companions.
Why Join brighthush?
When you join brighthush, you become part of a forward‑thinking organization that values innovation, integrity, and employee well‑being. Our remote model empowers you to work from the comfort of your home while staying connected to a vibrant, supportive community. You will play a critical role in shaping the customer experience for a national client base, ensuring that every interaction reflects our commitment to excellence.
We are looking for individuals who are eager to grow, who thrive in a fast‑paced environment, and who are passionate about delivering outstanding service. If you meet the qualifications above and are ready to contribute to a company that is redefining the legal process services industry, we encourage you to apply today.
How to Apply
Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team.
Apply for this job