Job Title : Customer Service Representative - Remote
Duration : 6+ Months
Location : Remote
Pay Rate : $13.50/ Hr on W-2
Specialized/Practical Knowledge
Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
Good proficiency on English language.
Computer literate should be able to work with different programs and screens with the customer on the line.
Team player with excellent verbal and written communication skill.
Willing to work in 24/7 environment and sign a service agreement as per company norms.
Ability to work in flexible work schedule, including holidays & weekends.
BV – Benefits Verification:
Job description - CVS Specialty is one of the nation’s largest and most experienced providers of pharmacy services supporting individuals with chronic or genetic disease who require complex and expensive drug therapies.
Benefits Verification Representative will provide excellent customer service to patients, healthcare professionals and insurance carriers.
As part of this role you will verify insurance coverage for both new and existing patients in order to process patient prescription orders in a timely manner.
This position requires strong attention to detail, problem solving skills, and a performance-driven individual.
In many cases you will need to conduct Outbound calls to resolve a customer's case.
This is a role which requires you to process cases in efficient manner and you are measured on your ability to process no less than 8 cases per hour as a core agent and this ability is essential to your success!