Join Our Dynamic Team!
Are you passionate about helping others and providing exceptional customer service? We’re looking for Customer Service Representatives – Non-Emergency Medical Transportation (NEMT) to become part of our growing team. You’ll be the friendly, compassionate voice that helps members access the care they need — all while developing a rewarding career in a supportive environment.
Apply Today:
Don’t miss this opportunity to grow professionally while making a real difference. Apply now through the following link: bit.ly/4avE1dl
What You’ll Do:
Handle incoming calls with professionalism, empathy, and patience.
Schedule and coordinate transportation services with accuracy and care.
Follow client protocols and comply with all local, state, and federal guidelines.
Accurately update and maintain trip information in our system.
Communicate effectively with members, providers, and healthcare facilities.
Stay calm under pressure and resolve issues with confidence.
Meet performance goals while keeping customer satisfaction as your top priority.
What We Offer:
Permanent Employment – Build a stable, rewarding career.
Fully Paid Training – We set you up for success from day one.
Incentive Program – Earn rewards for achieving performance goals.
Recruitment Bonus – $200 after 3 months of employment.
Signing Bonus – $100 when you join our team.
Growth Opportunities – Advance in a company that recognizes your potential.
Christmas Bonus – Celebrate the season with us!
40-Hour Workweek – Enjoy balance and consistency.
Vacation & Sick Leave Accrual – Prioritize your well-being.
Supportive Work Environment – Work with a team that feels like family.
Remote Option – After meeting performance goals, you may qualify for a remote schedule.
What You Bring to the Table:
Excellent verbal and written communication skills in both English and Spanish.
A natural problem-solver with empathy and patience.
Ability to multitask and stay organized under pressure.
Comfortable navigating multiple apps and digital tools.
Passionate about helping others and creating positive experiences.
Commitment to full attendance during 5–8 weeks of paid training.
Previous experience in customer service or healthcare support (preferred).
Requirements:
Must be 18 years or older.
Bilingual (English & Spanish) required.
Ability to work with empathy toward elderly or chronically ill clients.
Must successfully pass a background check.
Available to work on-site at our San Juan offices.
Hours of operation: Monday–Sunday, 12:00 PM–9:00 PM (varied schedules).
Be part of a team that values your voice, your growth, and your impact. Apply today and start your next chapter with us!
Pay: $12.00 per hour
Benefits
Paid time off
Parental leave
Referral program
Work from home
Work Location: Hybrid remote in San Juan, PR 00926