Customer Service Representative (Patient Representative)

Job description Remote Patient Customer Service Representative *** Only Candidates residing in the states of Florida, Texas, Ohio, Tennessee, North Carolina, South Carolina, and Louisiana Full-time (Paid Training) .50 increase @ 30 and 90 days after completion of training Monday - Friday Must have open availability between the hours of 9am-8pm EST $15-$16 per hour+ MONTHLY AND QUARTERLY BONUS INCENTIVES YOU MUST HAVE YOUR OWN EQUIPMENT Our Company Come Join our Team of experts United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services, businesses, and government entities. We know how important a team of experts having is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. We are seeking a highly motivated and passionate Customer Service Representative to join our team. Job duties Manage high volume of incoming calls in a timely, professional manner using the patient’s first ethic Handle incoming patient’s telephone calls in a professional and courteous manner. Resolve patients inquiries with accuracy, efficiency, and quality De-escalate situations involving dissatisfied patients, while offering patient assistance and support. Use questioning and listening skills that support effective telephone communications. Access patient account information via computer software and make necessary updates as needed. Document call details accurately and utilize the appropriate standard note format Meet and exceed personal and department objectives and metrics Position Qualifications High school diploma or equivalent required Previous experience in customer service and healthcare call center preferred Knowledge of medical terminology Strong verbal communication and active listing skills Proficiency in problem –solving Strong customer service skills and ability to stay calm under pressure Comfortable working in a fast-paced, multitasking environment Benefits and perks for You! 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Work Location: Remote If you are a great communicator, compassionate, enjoy a fast-paced work environment, and value being part of a team that makes a difference, you may be the right person for the position! Apply today! To be considered for this role, please fill out our internal application: https://jobapps.hrdirectapps.com/applicantform/D7044078217/0 Job Type: Full-time Pay: $15.00 - $16.00 per hour Benefits 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Application Question(s): How many years of Medical terminolgy do you have? Experience: Call center: 1 year (Preferred) Work Location: Remote